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Lexmanic

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Posts posted by Lexmanic

  1. Hello

    I am new to this forum but I would like to know if anyone else has been ripped off for work that was not required at Carlisle Lexus. Mine is a longish story but to cut the story short Carlisle tried to charge me, in 2013, £3000 for MOT and timing belt change and asked if I would prefer to change my car! When questioned they quickly reduced it to £1700 for MOT alone. I removed my car and took to local garage where it cost £50 to pass its MOT. Have just had another MOT this year at Lexus Bolton (who are fantastic) and cost only £50 again for MOT.

    Carlisle said I needed new suspension and all 4 callipers! Since Carlisle's assessment I have never needed suspension and only required 1 calliper.

    I have reported Carlisle to Lexus Customer service - but there is little they can do....

    Carlisle were very rude and said Lexus UK could do nothing as they were a franchise.

    Please let me know if you have had similar problems

    thanks

    Dawn

    All main dealer garages are franchises so Lexus Customer Service are talking rubbish Tell them you want satisfaction and if they won't give it you'll be going to Trading Standards amongst others in the motoring media

    • Like 1
  2. If your debit card was Visa , you have a chance ...Visa offer a charge back facility unlike MasterCard debit cards....but the unfortunately the debit cards are not covered by the credit card legislation.... Talk to your bank and see what they say....but really you should just get the dealer to fix the problem or return the car ...

    Shiner

    Visa are They comply with section 75 of the CCA 1974

  3. Hi Jon, Lexus consider a 75k shock absorber which fails is due to 'wear and tear' so the dealer wont have any luck there.

    I Bought the car more or less 50/50 with p/x my 460 and the rest paid with debit card.

    I'll see what the dealer says Monday.

    I'm sorry but I can't make it any clearer The Dealer IS responsible & that liability could extend (in law) to 6 years after the fault was discovered. The warranty you were sold is meaningless if it attempts to restrict your legal rights (& most do). You have mush better rights under the existing law. Also if your debit card is Visa like a credit card they comply with Section 75 of the CCA 1974 meaning you can request your money be refunded

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