Yes dealers are the most important reason not to buy a car in the first place. never have so many been ripped off by so few.
I am so glad I am an engineer and know some very capable motor engineers.. They have saved me thousands of £s over the years. dealers would have cost me double.
They are getting worse too and they have the support of most manufacturers. But the fact is they even rip the manufacturers of on warranty claims.
The dichotomy is this.... if the manufacturers make a reliable car the dealers don't get income apart from sales and cant run a competitive business. If the manufacturers make an unreliable product the fact will get through and sales will fall . Today this is more true than ever. What some manufacturers are now doing (and this goes particularly for second level up market marques like BMW , Lexus, Audi and Mercs ) is to have a policy of 'Claw Back' by this means they recover money from the sale spares to enhance their dealers and their own profits. Some parts of these cars can now cost thousands.. Steering arm for a 5 series £3500, Audi flywheel (standard failure) £2000 = fitting and they go at 30000 miles etc etc etc. Built in Obsolescence is now common and includes substantial labour.ie Audi S4 and S5 V8 timing chain guides (made of nylon and ear after as little as 40000 miles).