tony withnall

Over the past couple of weeks I have not been able to connect to the car wi fi and the Multi media system on my NX300 Takumi does not appear to recognise my I phone. When I leave home I lose the connection to my broadband and go to the WI Fi screen and search "available networks".Previously it would find my I phone which I could select and input the password to activate the Wi Fi. However the system does not recognise my I phone.!! Any ideas anyone.

At least you got it sorted- Lexus/Toyota have a deal of work to do to update their IT facilities which at present does not compliment the Lexus brand.Hope they get it updated before the Autumn update. Tony

Yes - Lexus derby have the download on a USB and can now install on your vehicle within an hour or so. Ashley is the Service Manager and the guy to talk to. If you visit the website "Lexus-Tech.eu" and log onto the map update section you will find a detailed review of 2020v1 and how it has been updated.In the few days since I got my NX returned i have not noticed any difference but in all honesty have not driven any distance. Tony W

Good Morning Phil many thanks for your reply - the download was not finished yesterday as I had anticipated. The problem appears to be that Lexus share a site with Toyota and during the day so many people are trying to access the internet the system, which is antiquated, cannot cope. The service manager left his laptop at work downloading the update and he has just told me it took 6 hours!!! A technician did the download at home last night and processed in just over an hour which fully supports your comments.The update is at this moment being downloaded to my vehicle. I have battered them with the detail you gave me and they realise they have to pressure Toyota into updating a fit for purpose system citing my case as a typical example.He fully accepted the poor customer service to which I have been subject and understands the embarrassment of users at home being able to out perform Lexus. Expect to get the car back later today and trust when the Autumn update comes around they are better equipped to deal with the request.The performance, or lack of, has resulted in my being offered a free first service by way of a sweetener. Appreciate the sentiment of your suggestion, under different circumstances, of driving up to J31 for your assistance. Again many thanks - helped me and Lexus enormously Tony Withnall

Phil My NX is at Lexus Derby for the 2020v1 update.Took it in yesterday and as of 2-00pm to day they have still not downloaded to the USB stick. at close of play yesterday they had 60% download, left it on overnight but the computer switched off. Thus today they have started over again and I believe now they are at 40% download. therefore I can see not being done by close of play. Bear in mind I booked the vehicle in a week ago. They had not done any preparatory work so only started the download when they got my vehicle.What a shambles.I intend to speak with the manager. Anyhow Phil after all that can you tell how long it took you to do the download and then how long to upload to your vehicle Thanks Tony

Hi Phil Hope all is well with you during this difficult time. First occasion I have been on the site for months.I had just picked up the map update 2020 Spring was released May 20th( 2019v3) and then saw you had already downloaded I am not as adventurous as you so I will wait until I can get Lexus onto installing this free map update. Take care and good to catch up with you again Tony Withnall

I bought a NX300h Takumi a few months ago and am really happy with the vehicle. Just one point niggles me and this ia associated with the ROUTE SAVE system. I previously had an NX300h Luxury 2017model and this had a ROUTE SAVE facility that was good to use. The car also had the rotary dial system and when the route trace was no longer required you were able to delete same using the Rotary Dial selector. Not so simple with the MM17 Multi media on the Takumi model. I use the Route trace or Route save frequently and the trace leaves a purple dotted line on the screen.However when you have finished with the route there is no way of deleting the trace. Despite nearly 3 months of back and forth between the Lexus dealership in Derby and exchanging messages withe the Lexus Technical people I have no answer. They have finally grasped the problem and keep asking irrelevant questions which I answer and send back to them. It is so frustrating - I am dealing with the After Sales Manager at Derby who is has told me the query is being up graded to Lexus Belgium. Has anyone else used the Route save? - If you have without my problems I would be interested in hearing from you

Hi Phil Back from Holiday last week and determined to crack the Internet connection issue.To cut a long story short the problem was with my I Phone 6plus not being compatible with the system. We tried with different and later version phones at Lexus and at O2 and both worked using personal hotspot. Had to purchase new phone and all set up and working now. Have to thank the Matt at O2 in Burton on Trent taking the time to sort it out for me.A tip he gave me was to keep the Hotspot page on the phone open which would prevent dropping out. This was last Friday and fingers crossed still good to go. Tony

The phone does not at any time display a blue banner The Lexus portal username/password are installed./ In fact the system has worked at times but only around the house Will have to check the phone contract Thanks for sticking with me

Just tried again and followed your steps. I was able to get into Street View but the connection could not be made.On Bluetooth alone I have no success at all Phil. At a loss as where to go now.You must be tearing your hair out.

I will go out now and try again

Hi Phil - followed the steps you identified but reached an impasse when trying to connect because all I get is a ping ping sound and thus I cannot get into Street View. Wonder if the problem lies with Personal Hotspot.I have set a password which I use when prompted and get the following screen - however after waiting for several minutes I have no connection. Message " connection unsuccessful. I'm finding this hellishly frustrating.

My Lexus dealer denied all knowledge of free map updates for 3 years so I copied the page from the website and took it in to the dealership - it is irrefutable. They did refer to Lexus for confirmation which was duly received. You want Lexus-tech.eu website which will direct you to the page for your Sat nav system.

Hi Phil Doing as above illustration - I've set up a password. Do you then have to follow" to connect using Wi Fi"? Learning from you Phil but I am not the best pupil Tony

It's a big problem for me too Steve - need to check out my I Phone 6Plus to see if it is available. I can't get Wi Fi once I am off my drive.