Dear Lexus fans. Sorry but you were all wrong and I have been proved right. My wife took my Lexus to an independent Toyota Lexus workshop. Leaving the car she said "the suspension doesn't seem right" They phoned two hours later and reported:- "On taking the car from reception to workshop we knew the suspension was wrong as it didn’t drive properly.The car, when stationary is two inches lower than what it should be. None of the 4 suspension green warning lights situated in the Rev counter dial light up when the ignition is switched on. Nor are any suspension lights on with the engine running" That was before the car was put on a ramp. "Once inspected the ECU unit that runs the suspension was missing altogether". They ordered a new ECU unit and the next day fitted it. All 12 of the faults shown before were then absent from the previous diagnostic check. The suspension then performed perfectly. When the ignition is switched on 4 green lights come on in the Rev Counter dial. When driving the normal height and ride level lights are constantly on. The car is great and we will keep it. This garage charged me £761 whereas the official Lexus garage that had already charged me £430.00 to inspect and tell me the ECU was missing then quoted a further £1,750 plus VAT to rectify. Please bear in mind that the Lexus dealer had worked on the car twice before, their mechanics (sorry, technicians) had driven the car from their customer car park to their workshop on another part of the industrial area on four occasions and yet had not noticed that no suspension lights came on with the ignition or during driving, the car was lower than it should have been and it didn't drive right.
This level of service is, you must all agree is totally unacceptable and I am claiming my losses back from them. Had this been detected when I first asked for a full service and thorough check then the dealer I bought the car from would have paid for this.
In conclusion. This car is terrific and we when we replace it, it will be for a newer RX. I will not under any circumstances have any works carried out by an official Lexus dealership again.