Complete opposite I'd say. You get a good product and excellent support with Apple, not with Lexus dealers.
Apple doesn't force anybody to upgrade. Your system continues to work the same as the day you purchased it. If you want to use the latest software you have to keep the hardware up to date, that way the complete system doesn't have years and years of legacy code in it weighing it down like Windows.
The difference with Apple is that they use child labour, have measures to prevent suicide within the vast workforce, treat their staff like dogs, pay them a pittance and cover it all up with glossy, glittery shops with lots of young trendy people with very white teeth. So it's a shame the excellent support doesn't exist within the factory.
Do you know that for a fact or have you just been reading poorly researched pieces from the media, specifically mentioning Apple to drive traffic to their piece?
Considering Apply don't employ factory workers, other than a few in the US manufacturing the Mac Pro, it is going to be a bit difficult for them to carry out the claims mentioned. If you are talking about the sub-contractors that actually manufacture the products then they use the same companies as pretty much every other PC manufacturer, exception being that Apple actually investigate working conditions and pressure those companies to improve conditions.
No, I'm taking it from a Chinese friend, but mostly from a recent Panorama reporting on the Apple empire.