I had a situation a couple of years ago when my car slid into a hidden by undergrowth small ditch, one front wheel only, on a country road.
I couldn't move the car at all
The Nationwide FlexPlus breakdown cover people refused to help, to send out assistance, telling me, even after protestations, to contact my car insurers who would have to assist
I didn't call my other breakdown people, the RAC with whom I now have free lifetime Breakdown recovery assistance whatever ( been a member since about 1972 I think )
BUT I had to do something quickly, it was dangerous so I called the police as I was a hazard, they came, put up road signs, got a local farmer passing by to go get a two rope and within 30 mins I was out and on my way ................ Excellent positive result
My first and last time using the Nationwide FlexPlus assistance for sure
Once before I had to use the RAC who were impeccably helpful, car slipped on bus shedding diesel fuel, off the main highway and over the grass and stuck, on the main exit from the A2 going to Bexleyheath. The RAC guy just dealt with it, the police had to come to close the sliproad ( apologies to all those affected at the time ) and the police advised it was a common issue with the bus company over- filling their tanks and they would have yet another word with them about the hazard caused.
RAC BRILLIANT
Nationwide FlexPlus non - assistance not so
Malc