wivenhoe

Lexus Reserve called today to confirm my booking for a RX. They also confirmed that they escalated my complaint about the 43 days running from last year and they said that it would run from 1st March this year.

I can’t help with the info but when my 12v battery went flat I called Lexus and the AA guy plugged his diagnostic in the OBD port and he said he couldn’t access the necessary codes as Lexus had shut them so only registered dealers could access them. Good luck sorting it.

Because competitors quote ‘lite’ policies on comparison sites, NFU refuse to use them. I prefer the full cover provided by them e.g. new replacement car for 2 years for written off or stolen cars on a new car insured from day 1.

Definitely sounds like overinflated. Mine and others on here were also overinflated. John on here said it was normal as they overinflated them for the long sea journey and they’re not checked before handover. I also swapped the Dunlops for Mitchelin Cross Climates and they much quieter on my 20”.

The answer for you GMB may well be to not spend £ 70k on a ‘silly thing like a car’ and drive a 12 year old car, but if I can afford it - which I can and did, then who are you to sit in judgement. The point of the post was about EV values

Today’s article in the Times foretells of a massive problem for EV manufacturers and owners. I really do wish I got my car on a PCP rather than pay £ 73k for it ! https://www.thetimes.co.uk/article/bccce247-5329-4226-a7ed-ddd1ec5d8150?shareToken=6aef5b61eb7b210146611e0ea7d23a7d

John - as Tickedon says - I emailed lexusreserve@lexus.co.uk. They responded by asking when this week I was available for a call to go through the arrangements. The T&C’s talk about providing a DVLA Check Code from the DVLA website which they need to use as they insure the Reserve car - https://www.gov.uk/view-driving-licence The code is only good for 21 days so I’m not sure how that will work when reserving a car months ahead. They will probably ask for a code nearer the time I’ll let you know how it goes.

I’m going on holiday to Jersey later this year. On the island they seem to have only 2 Ultra chargers. - the majority are only 7kw - I’ve booked a RX 450h Reserve car ! I’ll find out on Monday whether I have secured the booking or not.

Just checked. It now says the 42 days is limited to 2 weeks a year - so how am I to use the 42 days they have said I get but over 2 years ? They really can’t much right can they.

I sent an email requesting a RX 450h for 10 days in August. No response, not even the normal …. We’ll get back to you. I’ll see if I can find a number and call them tomorrow.

I had 2 Merc, a BMW & a Range Rover PHEV’s - I wished I stuck with them. My last car was a Range Rover Velar (0 - 60 6s) averaged 90mpg with me plugging in it regularly and mostly local driving. I would have swapped my RZ for a RX 450h except they offered me £ 48k for a 6 month old car that cost £ 73k. Oh well.

I rec’d a response to my ‘complaint’. It has been escalated so we’ll see if they do use the date of purchase last year, not when the scene came in - last month. They confirmed that in my case I have 2 years 1 month I still have 42 days. There doesn’t seem to be a maximum booking time but they could easily regularise that by saying the car isn’t available after say 2 weeks. They confirmed the RX is on the list - they said that all Hybrid models were available except the LS, LM & LC models. Whilst I agree with John’s point that it’s not a good look, it would have looked better if they had done the upgrade before releasing the car (= better reviews) and included Reserve as an option to drive a different car in the range - disguising the real reason.

John & Tickedon - I just received confirmation from Reserve that the 3 years cover does start from the purchase date. I sent this response Jack Thanks for your prompt and helpful response. I think it is very unfair for Lexus to limit this to only 2 years in my case as I was one of the initial owners in May last year - and had a significant number of defects. If Lexus insists that the package is only 2 years then presumably I still get 42 days of alternate cars. Please let me know who I can complain to about this and by the way - I paid significantly more for my car than is available now complete with 3 years reserve. Regards

When my dealer told me about this he didn’t know when the 3 years would run from on my car which was bought in May 2023.

Spoke to my dealer today and he confirmed that the Lexus Reserve package is available to existing RZ owners. You can have a hybrid car for up to 42 days in 3 years free - they have had this in the US since launch to ease range anxiety ! https://www.lexus.co.uk/lexus-reserve

I should have said, I think the trip reset then resets the display of the M/kw

I reset mine after the update - you’ll see from the above photo mine is 3.2 average with mostly fast duel carriageway driving. Reset trip -

There you go ! IMG_1726.heic

The laws in the US are entirely different to here in the UK. As you are in the US your car probably hasn’t had the update our cars in the UK have - makes a big difference in the predicted range when you have the heating or ac on.

As you’re leasing then the residual won’t be of any concern - if your primarily doing only 150 miles a week then range isn’t a concern. Will you have a home charger - if so, then the RZ will be a great car providing the lease payments are competitive. The recent software update (which a new car will have) have improved the range drop in using the ac / heating so a lot of the early reviews and particularly the What Car review are not as relevant. As a buyer rather than a leaser’ I very much regret getting an EV when I did - I wouldn’t if getting one now ! If you keep to about 60 - 65 on a motorway you may squeeze 200 miles without a charging stop. Charging is fairly rapid, actual world on a 150kw charger really is less than 30 minutes from 20% to 80%. You’ll read a lot about cars having say 250kw charge capacity but the overall average over a charge is always far below that so the actual time saved is say maybe 10 mins. For your mileage I would say if you want to go full EV (no doubt tax will be a major consideration on a company car) then the RZ would be a good car.

To bring far more woe to Lexus - The Sunday Telegraph now has the What car analysis with Lexus having the bottom 2 places for range loss in cold weather -

John. Hadn’t appreciated that chargers are inbuilt POI’s. I turned on the restaurant ones and now I cannot turn them off. I have followed the manual and they will not turn off !

In terms of Lexus staying in the the UK market I think the biggest threat is the EV fine. They need to sell over 22% of the total sales as pure EV’s. As The RZ is a dismal failure and the sales of the UX haven’t taken off then Lexus will be heavily fined or have to buy credits from the Chinese manufacturers or Tesla as they will have a massive surplus as they import only EV’s or only a small number of ICE’s. The Lexus announcement of 2023 trumpeted the proportion of electrified sales but didn’t carve out the pure EV’s - I reckon they represented less than 10% of total sales. So if they achieve the same figures as last year they will have to pay 12% x 16,000 x £15k = £ 28.8m.

Thanks John. I’ll try that next time in the car. As it’s intermittent I expect Lexus requires the lane to be empty for 5 miles in front and behind you. I would lose the will to live if I had to manually enter chargers as POI’s. I think they have lazily assumed you would go into the Link App and use that but it doesn’t contain all chargers so hopeless.

I posted in the What Car thread a link to a comprehensive review of the RZ. In it the reviewer used 2 functions that I didn’t know existed. I can’t drive my car at the moment (minor op) so I would appreciate if someone can confirm they are available in UK spec cars. Lane change - whilst in auto drive, he held the indicator stalk down and the car automatically changed lanes - it worked on both sides. I thought the lane change only increased the speed to filter into the lane better, not do it by itself. Chargers - he went into the address screen in the Sat Nav and entered chargers as a destination and the Sat Nav listed them so he then selected one as a destination. Unfortunately it didn’t have any details of availability so you’ll still have to check that in say ZapMat in CarPlay.