Afternoon all,
Some of you may remember the posts I made a couple of weeks after collecting my IS300h (a rocket ship and the best car in its segment bar none), where I described in great detail the damage caused to the nearside front wheel when a kerb in Peterborough's Queensgate car park leapt out of the darkness and bit it, and to the area behind the driver's door handle where some ring-wearing ne'er do well had tried to break into it.
Well, as you all know, I'm currently waiting to pick up Betsy, the Blue ES. When I had my IS valued, like the utter clot I am, I told them that I'd invoke the Club SmartGuard protection to get the wheel and scratches fixed up, so it could be treated as immaculate for the trade-in. I won't go into the story of the progress so far, I'll save that for a later date, so this is my question: have any of you had and invoked the Club SmartGuard protection, and if so, how bloody long does it take?