I took Betsy in for her 3 year service at Lexus Leicester yesterday. I was greeted by my name and not "good morning Sir" which I found astounding. It has been 10 months since I was there last. If it was a BMW, Mercedes or Audi, I wouldn't be surprised to be on first name terms with the staff what with having to take the car back every five minutes for repairs.
No upselling, coffee and biscuits on offer, Betsy cleaned inside and out, no issues whatsoever. Happy customer.