Well I agreed to purchase a used Lexus ( about a year old ) a number of years ago. Put a deposit on the car over the phone based on description and pictures. Turned up to pay but inspected car first, massive deep scratch on bonnet, plus smaller scratches. Scuffed wheels. Salesman tried to blame it on a cat.
Needless to say I walked away and eventually got my deposit returned.
This was about 10 years ago so dealership hopefully would have improved, but I would never go back.