colbecoz

Post sale mileage is around 29K. So for the time I have had the car my average is around 6K/ year. Taking of the fact I have just done a round trip to the south of Spain and back which added approx 5K miles. Local dealer is unfortunately Arnold Clark, so I guess I am stuffed there! Colin

Unfortunately, the Aberdeen Lexus dealership was closed down and amalgamated in to Arnold Clark Toyota Aberdeen. I've had nothing but problems with them servicing the car. Last service they did not tighten the sump drain plug, and I had oil leak all over my lock block driveway. It took a lot of arguing with them before they admitted liability and paid to have my drive cleaned. I paid for it, sent them the receipt, and about 2 weeks later I got a letter with a cheque in it from thme. "NO APOLOGY".. that's the kind of dealer they are!!! Every one I know who deals with them has peoblems, yet they post over 95% customer satisfaction!!! NO WAY!!!! I bought the car from them when it was 18 months old, so I wonder if that will help with the sale of goods act??? They told me then that there were problems with that engine type and said not to worry as I'd probably not have any problem! I really appreciate your advice..... Colin

Unfortunately, the Aberdeen Lexus dealership was closed down and amalgamated in to Arnold Clark Toyota Aberdeen. I've had nothing but problems with them servicing the car. Last service they did not tighten the sump drain plug, and I had oil leak all over my lock block driveway. It took a lot of arguing with them before they admitted liability and paid to have my drive cleaned. I paid for it, sent them the receipt, and about 2 weeks later I got a letter with a cheque in it from thme. "NO APOLOGY".. that's the kind of dealer they are!!! Every one I know who deals with them has peoblems, yet they post over 95% customer satisfaction!!! NO WAY!!!! Thanks for your reply John.. Colin

We are just back from a trip to Spain in my late 2007 IS220D. Noticed that coolant had come out of the radiator overflow pipe, so I took it to the dealer in Aberdeen (Arnold Clark Toyota). They tell me it looks like the head gasket known problem, and it would be expensive to fix!!! I asked about the Lexus extended warranty and whether it would cover the fix, especially as the car has just hit a little over 70K miles. Abruptly told that Lexus UK wouldn't entertain the fix cost as I am 4 months out of the 7 year extended warranty. I'm fuming as my last three cars have been lexus, and the service record is impeccable... I am going to contact them directly as I feel that the dealer hasn't really bothered explaining my customer loyalty etc, and that it is only 4 months over the warranty period, and has done no where near the 110000 mile mileage limit. If this doesn't work out I'll check with trading standards as they sold me a car which is not fit for purpose!!!! Col

I'm not sure about Lexus extended warranty covering that bit. What I do know is, that we are just back from a trip to Spain in my late 2007 IS220D. Noticed that coolant had come out of the radiator overflow pipe, so I took it to the dealer in Aberdeen (Arnold Clark Toyota). They tell me it looks like the head gasket known problem, and it woul dbe expensive to fix!!! I asked about the Lexus extended warranty and whether it would cover the fix, especially as the car has just hit a little over 70K miles. Abruptly told that Lexus UK wouldn't entertain the fix cost as I am 4 months out of the 7 year extended warranty. I'm fuming as my last three cars have been lexus, and the service record is impeccable... I am going to contact them directly as I feel that the dealer hasn't really bothered explaining my customer loyalty etc, and that it is only 4 months over the warranty period, and has done no where near the 110000 mile mileage limit. If this doesn't work out I'll check with trading standards as they sold me a car which is not fit for purpose!!!! Col