I thought the same thing and mine was for nearly 13k so know were you are comming from ,but it took me three months of phone calls faxing and having reports done to screw the :tsktsk: d .But by posting the dealer name in the dealer reveiw section or even on the main board you will insure none of us get screwed by the dealer in question .the biggest problem i had was volvo uk would not get involved and just kept reff me back to the dealer to sort it out ,it was only when in the end i decided to take it to court they gave up ,but this is costly and as i said a lot of hassle.wierdest thing was when i took my lexus back for its first service the saleman that sold me the volvo had started work for them ,i nearly walked straight out and i think he nearly had a heart attack on the spot :P .Good luck