@ableleggale this is the first time i have seen this brought to my attention. It was probably missed as I get hundreds a day. Apologise for this.
However, there is contact forms within the site if you needed to ping emails.
As for Platinum cards we never made these as no one apart from a few actually signed up to platinum. Yes we should of let you know. We messed up.
As for the fake cards.. we don't hand out fake cards. Sounds like the card you are using is the actual wrong card. I will happily send you a new Halfords card.
Let me get this sorted for you, also make sure you get an update and make sure you get the right access. I will sort something for you asap.
I will email you now.
