The voicemail has not been working properly and looking to have a dedicated voice mail line.
We do not offer live calls as we are not a call centre. Also I am going to be dead honest and say that I cannot handle support calls asking how I can fix a wiper on an LS400.. beleive me I do get these questions and these questions are more frequent than asking about gold membership.
However, Email is the most proper way of contacting the committee and that is here
http://www.lexusownersclub.co.uk/contact.html
You'll find the correct department on who to contact.
In regards to gold... how many non gold members do you see regularly posting that are NOT gold members?.. not many?. We have very many happy members. But I would also stress that we are not a dealership and we work here for free... so if something is delayed then we would appreciate members understanding why and appreciate that we cannot give customer service like a dealership sometimes... although we try our best.
As for he rest of the benefits I will let the rest of the members endorse why our club is successfull.