I was in need of my Lexus vegetable cooler yesterday evening when I (stupidly) answered an international call and found myself talking to an Indian lady about the warranty on my Sony TV which, according to her records, has expired. She has no such records, of course, because although I do have a Sony TV I bought it from a friend. She then asked me to confirm my address, and when I replied, 'Why the hell should I do that?' and pointed out that I hadn't asked her to contact me about a non-existent TV warranty, she said, 'Please co-operate, sir'! Unbelievable.