You wont have any trouble - they'd probably do it even out of warranty if you complain enough.
lexus are as tight as a duck ar** i hadn't had my ct that long and i found the lacquer had started to peel off 1 wheel ,i took it back to lexus liverpooli showed them the peeling lacquer and they arranged a time to have the repair done, when the repair guy was doing the wheel i had service come to
me saying they should be charging me for the repair as they found another dodgy piece of lacquer by a wheel hole but as a gesture of goodwill
they wouldnt charge me,i think they thought i should be gratefull to them at the end of the day it still had an issue that was down to poor painting.
just because you deal with lexus doesn't mean they will treat you well, they are only there to make money.
That's not true. I had a stuck handbrake, totally my fault as I washed the car in winter and let it stand for 3 weeks. They did it for free.
Completely and wholly depends on how firm you are, how well you explain what you want doing and exactly how you want it doing and the person you are dealing with
The fact that they did your paint for free is enough. It doesn't matter if they said "goodwill gesture" or not. Try dealing with Mercedes and you'll know what I mean. They won't even pay if your bumper falls off.
Lexus paintwork is immaculate from the factory. In all honesty if you're getting clear coat peel on a Lexus either it's had a poor repair in the past, some sort of smart repair or its down to negligence on the owners part. Of course it could be totally random but you'd be pretty unlucky