I will acknowledge that main dealers will have higher overheads in some areas, although premises expenses will be offset a little by sharing premises with the sales showrooms etc. Small operators still need the same tools and up to date diagnostic equipment, lifting equipment which needs statutory testing, employers and public liability insurance, rent, rates, NI contributions etc. etc. Many of the costs involved will be on a par. Small operators will also have to spend far more on marketing and advertising because they are not provided with a steady stream of customers from the sales side, as are main dealers, in effect a captive audience. They will not have an income stream from warranty claims, which the main dealer will also have. I estimate that a main dealer will earn well in excess of £230,000 per annum from each mechanic, if they are almost fully occupied. They will also have a healthy mark up on all parts they use, as they charge full retail price. I don't know about negotiating a price, I don't feel comfortable haggling as if in a Moroccan marketplace. The last time tried it, earlier this year, I was told I already had a discount rate of £90 per hour because it is an older car. I did not use the word rip off, as you say, but I did use the word extortionate and would stand by that word, to be honest. I would be interested in the actual profit generated by my local dealer. I understand that I drive a luxury car but it is about getting reasonable value for money