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Feeling your pain... To generate more awareness I've shared/mentioned today this thread on the Lexus UK fb page: https://www.facebook.com/LexusUK/photos/a.167188123332400.56950.108330332551513/764115380306335/?type=1 Lexus UK have already responded that they are aware (which we already knew from this thread) but let's just hope that the more people who becomes aware of the issue, the more pressure it will generate on Lexus...

Update on repairs; Quite a story; quick summary - At the end they (warranty wise) agreed to repair shock absorber only. - Lexus Twickenham offered 10% discount to Warranty wise but not to me on parts. - Lexus Twickenham issued me a full invoice without a single reference that they have issued a 10% discount to Warranty wise. - - Warranty wise accidently revealed that they got 10% from Lexus Twickenham. - - what was agreed between them that discount was not offered to me, they charged me fill £902 on parts & labour. - When I discovered this 10% discount, there was no reasonable justification that I can accept. - - during enquiry of this 10% discount, Staff response was pathetic, service & repair staff (single staff) was not taking ownership. - - Now they (Lexus Twickenham) will revise invoice. - rain sensors, was told that Jell pad is missing - - when I told them to install Jell pad, it is still not working, asked why, was told that more diagnostics required, why it is not working when Jell Pad is now installed. - - - why not in 1st place, when they have already charged for Jell Pad which means nothing, as rain sensor is still not working & pushing me more to do diagnostics so they can charge me more. Quality of work will have to see how long it last, but I do feel that car is now better responding on jumps & no sound from offside. But overall customer dealing was not up-to the mark, I am not saying that it was bad, but there were lapses between their own internal communications & communications with client (in this case me), not sure how they are running such a large showroom / business. @Malc, you are right LS400 is far better, few of my friends also saying the same, but if I can get hold of one nice piece, as you said that your car is very good, This is my 1st LS, before all I have GS MK1 (still in my thoughts, if Time is in my control, I will go back in time & buy GS MK1 1997 model that last one in MK1 series I liked the most) & will keep it for ever as long as I live, then had MK2 & then MK3, didn’t like MK3, somewhat like MK2, I was after LS for a long time, got it, now screaming, just for this instance only, don’t know if I be screaming in future, very bad experience. Not sure if it’s me only (bad luck) or there are other with issues.

Slightly contradictory there, Neil. Are you saying they over value their cars or that they know the true value of their cars? In either event, I tend to disagree, because regardless of where the cars are advertised, reasons for selling are usually the same - change of circumstances, upgrading, wife won't drive it, moving home so losing the garage, want to try something different etc etc. Enthusiasts are more likely to look after their cars properly, be more knowledgeable etc. and will have researched more before buying in the first place. The price of a car will always be what someone will pay for it, the seller will always want more, the buyer will always want to pay less. I can see where you are coming from, and I have seen cars stupidly priced by private and trade sellers alike. I don't believe it's forum related though