as above get it on the order form
and yes it can all be sorted but depends on how they repair it if it lasts, some garages may replace damaged trim, others may repair
and cleaning is only as good as the valet, check the cars, best places to look, inside door pockets, under seats, lift seats if possible, under the boot carpet, if theres dirt in these , the valet aint up to scratch,
only pay a deposit £500 tops
and if its not up to standard you expect when you go to collect the car, tell them to sort it out and you will be back in 4 hours and expect the tank to be filled, dont threaten, or shout, just tell them you expected so much more from a lexus dealer
any good garage, and lexus especially should be able to get the car upto a standard you expect without too many problems