I think in cases like the above,a lot depends on what the senior management of a particular store are like-the old adage,that the rot starts at the top,unfortunately,is all too prevelant,even today,I've got an extremely short fuse,when it comes to customer service-or the lack of, I've had similar experiences,like the above ones mentioned, if I get shirt shrift, or f####d about In the likes of B&Q, or wherever,not only do I kick -off,( in a civil manner) at the store, but make a point of taking names ,and telling the staff,I'm getting on their Facebook site later,to complain also, what is galling,though,is in certain stores,when you state this,you often get this ' I couldn't give a #### look,-I remember years ago, if a customer complained about you,as a staff member,chances were,your feet wouldn't touch the ground,on your way out to the labour exchange,to look for another job,signed, one grumpy old man........