Known Issues - Service Support

[fabora]

hello,

I have recently bought an 2008 IS220d from a private dealer. It had 64k miles when i bought and currently having 70k miles. Last weekend i took the car to lexus dealer in coventry to have its service done and get a visual check.

Service identified corrosion in discs, warn pads and seized calipers and suggested to replace them all. I have seen in the forum that many people have their seized calipers changed free of charge by lexus. The dealer never mentioned anything about free replacement to me.

During the check, service also identified the EGR valve issue which need to be replaced as well. Does it covered by lexus?

Currently have a bill around 1500£ by dealer and very unhappy about paying if they are known issues on the vehicle. Any suggestions?

[999101999]

I am guessing the reference to calipers are the rears which are prone to seizure. My 2007 had a service history with the dealer network but no assistance from Lexus was forthcoming sadly. EGR valve I removed and cleaned successfully as the cost of some time and a can of brake cleaner. The rear Calipers were slightly more challenging but I removed both Calipers and eventually removed the shaft and cleaned the assembly up, re greased and all was well, although I have struggled to find new weather proofing rubber covers in the aftermarket. Not sure how hands you are but it is DIY achievable if Lexus or the dealer refuse you any help. Hope they come to the party and support you.

[johnatg]

You should be able to get new caliper pin seals (and pins etc) from a dealer, but failing that, Rock Auto sell them. They are in US but deliver efficiently. http://www.rockauto.co.uk

(but the stuff comes from USA)

[is200 Newbie]

I think this depend on the regions the dealers are in. Same with my one at 70k but 6 years old. They would not replace the calipers. Decided to do it myself and proved to be a simple job.

[ophthdoc]

Mentioned before on the forum by Johnatg

The rear calipers especially are a known issue. Lexus brought out updated warranty parts, do them for free on cars under warranty, but for those out of warranty they will sell them to you cheaply I.e. between £59-62 (depending upon model) + VAT. That is good value. Maybe someone can point to a post detailing how to change them?

Lexus/Toyota will not help you if you are out of warranty unless there is a recall issue - so that is a lost cause (believe me I have tried!).

[fabora]

Just an update on the issue : Lexus did not accept to help with rear calipers with the `good will`. Unfortunately, I paid the amount and get them all changed by the service. I also got the EGR valve changed which did not help at all with the consumption.

Yesterday morning I had another problem. The airbag light is on. Diagnostics show that the driver side knee airbag is the problematic one. We`ll find out what the real issue soon.

I was expecting the Lexus to be a reliable car. apparently it is not. I am very unhappy with the problems I had in such a short time. I am not planning to buy a Lexus again.

[royoftherovers]

hello,

I have recently bought an 2008 IS220d from a private dealer. It had 64k miles when i bought and currently having 70k miles. Last weekend i took the car to lexus dealer in coventry to have its service done and get a visual check.

Service identified corrosion in discs, warn pads and seized calipers and suggested to replace them all. I have seen in the forum that many people have their seized calipers changed free of charge by lexus. The dealer never mentioned anything about free replacement to me.

During the check, service also identified the EGR valve issue which need to be replaced as well. Does it covered by lexus?

Currently have a bill around 1500£ by dealer and very unhappy about paying if they are known issues on the vehicle. Any suggestions?

F,

If you have recently bought from a private dealer, then you should look to that dealer to rectify any matters which could reasonably have been present when you bought the car from him unless it was more than 6 months ago.

You should not involve l

[zoran]

Yes i think i would be looking at the dealer who sold the car

[IS200D]

As others have said, the dealer you bought the car from is responsible. Quote the sale of goods act and that the car wasn't fit for purpose. Not sure how things pan out retrospectively, as I'm sure you firstly need to give the dealer a chance to rectify the issue themselves. Worst case scenerio is they pay whatever it would cost for themselves to put it right.

[toffee_pie]

i would not take a 08 car to a main dealer, i took mine to a small local indy, his garage is tiny but his work is very good, and thats all that matters to me.

[Shepherd]

the air bag connect near the drivers knee (close to the OBD connector) comes loose and is known problem. just push it in and it will be fine.

Here is a diagram for its location

http://2.bp.blogspot.com/-wwcM8VE1kBA/UJmEowxPxkI/AAAAAAAAD1w/rrF6ehkibuA/s1600/J20.png

[fabora]

Thanks guys for the replies.

I did not go to the dealer about the brake pads and discs issue since those parts are usually warn out in time. The calipers were little different but I get a deal from the dealer to get them all fixed at once.

On the other hand, the airbag light is a problem for the MOT. If I can not get it fixed with the local electrician today, I am planning to speak with the dealer. I had a quick research on internet and seems the airbag light might be little harsher than just connecting the the connector. I hope it will be an easy job for my case.

[Shepherd]

Read this

http://www.clublexus.com/forums/is-second-generation/542134-airbag-light-on-with-resolution-tsb.html

[zoran]

Airbag issue could just be very simple to sort.try move drivers seat fully back then forward again,this cured my airbag light problem!!

it was just a bad connection under seat caused by seat been moved backwards n forwards over time.,once the light went out i just taped up all connections with electrical tape and problem cured,its not come back on in 2 years

[Mouser]

With a car that's out of warranty it's a mistake to take it to a main dealer. Main dealers for any brand usually replace parts rather than, in the case of the calipers, remove, scour corrosion, grease, replace. It's a common tasks on many cars, and any independent will be able to do it for you cheaply. Replacing the calipers because they need lubricating is like changing the car every time it needs an oil change.

DPF - again there are a lot of diesel specialists out there who can do this for you very quickly and for little cost. They'll also be happy to give you tips on how to avoid it becoming an issue again.

If you're unsure of something, want opinions on how best to deal with an issue, or simply want to learn more about your car and things to keep an eye on then you're in the right place. Unlike a main dealer we're not trying to get into your wallet!

[fabora]

Hi again,

Seems like i am having all the 220d issues one by one. Update to my last message: airbag issue is solved easily. I get the stress in the knee airbag connector and be done with it (hopefully). Since 1 week I start having whitish smoke coming out (i mean a lot of smoke) off the exhaust time to time. Smoke usually comes out when i hit the pedal on 1st, 2nd and 3rd gears ehen the engine is warm enough. I have been getting premium diesel i think BP premium is making more smoke( not sure about it yet but its the first impression). After researching on internet i get suspicious of blocked DPF filters. Btw, i got the EGR valve replaced only 1 month ago. Tonight, i went to the motorway and drove the car for 40 mins above 35 revs on 3rd and 4th gears until no more smoke comes out. Went into the city there was still smoke coming on 2nd gear. I drove for another 20 mins on 2nd gear around 40 revs until no more smoke comes out. I ordered dpf filter cleaner as well and i will add it tomorrow.

I said i am suspicious of dpf filter but would it be something else? Are there any other problems that i should face soon? (My windshield got cracked just above the defrost on dash on monday without any particular reason except some cold air) It starts to feel like someone is making bad joke to me. !!

[messi]

If its the is220d then I remember reading somewhere that they have head gasket issues too and so Lexus have now stopped making diesels

[toffee_pie]

Id just get rid of it tbh, the lexus diesels have a really bad rep.