Lexus Main Dealers

[andy w]

1st call to main dealer to check what my 2002 53k sportcross should require from a service point in near future

service desk was busy so reception took number , phoned back within 15mins apologising for not being able to take call , not the service i get from VW or MBenz , rarely ring back & usually struggle to answer my questions satisfactorily

they explained the "essential package" my car qualifies for £119 for minor service(oil/filter&check) but then things got a little silly , she said " plus we can collect the car from home or work & leave you a courtesy car "

what ? for £119 ? i live 25miles from the dealership , , yes no problem !

now that,s what i call customer service

[steve2006]

They will probably also vacuum the interior and wash it for you!

[Sleepypete (FB)]

I'm definitely hoping for better than what I got from Carcraft (bleurgh) with my Focus ...

I stopped bothering asking them for a courtesy car in the end because even though I booked one a couple of times (and they had a warehouse full of for sale cars), no courtesy car was ever available. Very shoddy, very poor.

Definitely hoping for better, with that verging on "expecting" :D Everything I've heard about Lexus dealers has said they do things differently to the rest of the car garage world, that is they work for the customer, they don't look to take advantage. And that's just one reason I've bought into owning a Lexus :heart: