Scratched Windows And Warranty?

[toppa33]

Noticed that the drivers side window has vertical scratches on it -after washing.

As the car was going iun for service I asked the dealer to look at it and see if it could be repaired under warranty-

They checked the window and the outside trim and agreed that both needed replacing, but refused to do this under Warranty.

The cause thay stated was the outside Trim has broken down (although I can't see anything). They refused to fix under Warranty as 'a trim part is not a warrantable item'. Feel a little cheesed to say the least.

They have given me a quote for £240.

If the trim also does a mechanical job of stopping grit grinding on the window during the operation, can this be classed as a mechanical part? If so is it then warrantable - any thoughts?

Clutching at straws really - Just don't agree with a bill for £240 for mechanical damage that was not my fault.

[fjcfarrar]

Noticed that the drivers side window has vertical scratches on it -after washing.

As the car was going iun for service I asked the dealer to look at it and see if it could be repaired under warranty-

They checked the window and the outside trim and agreed that both needed replacing, but refused to do this under Warranty.

The cause thay stated was the outside Trim has broken down (although I can't see anything). They refused to fix under Warranty as 'a trim part is not a warrantable item'. Feel a little cheesed to say the least.

They have given me a quote for £240.

If the trim also does a mechanical job of stopping grit grinding on the window during the operation, can this be classed as a mechanical part? If so is it then warrantable - any thoughts?

Clutching at straws really - Just don't agree with a bill for £240 for mechanical damage that was not my fault.

Have never had a car where this did not happen to some extent. Recent types of glass do seem to be more susceptible or maybe there are now more abrasive particles thrown up from the roads or other car's brakes. The window seals are to stop water and muck getting into the mechanisms in the door and can easily trap any grit flying around. Sorry, but none of that is really down to Lexus and can only be minimised by infrequently opening the window plus frequently and effectively cleaning the seals.