J.d. Power Survey 2009 In The Uk (july What Car)

[japthree]

Check out page 144 of July's What Car magazine for the best compact executive - can you guess? Hint: it's not the 3-series!

Check out page 153 for best manufacturer - hint: it's the same one as last year and the last and the last ad infinitum...!

[sparkystav]

Well would you expect any less? ;)

If your not first............

[Gunther]

Very interesting article. Well done to Lexus and well deserved overall.

What is even more interesting is that the top 5 cars are within 2.5% or so of each other, so there are very few differences actually.

Having allowed my knee to recover, I drove my Beemer for the first time in 6 weeks around the block. My girl friend has had it all to herself for all of those times. It still brings a big smile to my face, but the dealers are so so so bad! That is here I miss the Lexus the most and I think why it always scores so highly in Customer Satisfaction.

Example:

My IS220d - one or 2 recalls - everytime washed, filled with fuel, wine etc and returned looking like new. Servicing - always the same care and attention to details. Dealrs always have time for me.

BMW - been back once for accident repair and my beemer garage has a body shop. Car came back dirty except repaired bit, they wanted to charge me for a proper hand wash (mechanical wash was free) and I complained. They looked at me as if I owed them something and I should be grateful.

Overall would I buy a Lexus again?

YES

But not the IS220d. It is not a proper Lexus. A Lexus has to be a smooth petrol Auto. That what I think. And that is where Lexus and Mercedes make the best cars. May be I'm getting old. In the Beemer everyone wants to cut me up. Not so in Lexus.