Complaint Customer

[Yeldarb]

As a business owner (tattooing/piercing and various on-line things) I am all to well aware about covering your arse, we see our fair amount of "interesting" people!!

My 2p worth is any one who has seen the WIM premises will know it is spot on for a garage in terms of tidiness and cleanliness’ my 1st impression was "OK I am in good hands here, now how much is a coffee, even better its free!!", the staff are knowledgeable, friendly and don't tell you your car needs things it dosent.

Tony has gone further than any other garage would have done and that only makes me want to visit again when my tyres need replacing and the geo checked again.

[Tony-Bones]

By volume of comments i feel very comfortable i did more than required to resolve the complaint....

Those in business understand my conundrum, on the one hand we did damage his damper (cosmetically) on the other hand we was given permission to work outside of the box.... when this went wrong the blame was laid at my table.

I'm still not sure this owner was either an opportunist, a fanatic or just plain ignorant?... I feel the later is apt.

Dealing with this complaint or any complaint opens conflict, i thought he was wrong and i still do but it's a hard call to satisfy someone who's line of sight is so trained on past experiences with other company's....

The only satisfying element in the whole situation is that i can say "you are not welcome back"..... That's long hand for "P-off :)