A Big Thank You To Lexus Derby

[Hando]

So I was on my way from London to a meeting in Derby.

Towards the end of my bit on the M1 I have to do some heavy braking. The car veers wildly left and then judders all round. If there'd been anyone in the inside lane when it happened it could have been nasty.

Turns out my driver's side front caliper had seized.

Car no longer safe to drive (well it drives well but just doesn't stop so good ;) ) and I'm stranded in Derby.

A quick phone call to Lexus Derby and even though they're booked up they take pity and agree to see what they can do.

Turns out caliper needs replacing so an emergency part order is placed and I'm given a 250 + MM to get me home so I can return tomorrow lunch to pick her up.

Really impressed with the friendliness - no wonder this dealership has got 5 stars in all criteria from all users in Dealer Review sections.

... and to top it all I got a goldie discount

I've had some dubious service from a few dealers recently but this was exaclty what I hoped (and used to expect) Lexus service to be like.

So a big thank you to Darrel and all the others there who were so helpful.

[DJ Wozza]

sounds like cracking service, how much to repair the brakes or was it warranty ?

[Hando]

sounds like cracking service, how much to repair the brakes or was it warranty ?

I'm out of warranty so it'll be out of my pocket. I'll wait to hear the damage tomorrow - I predict pain :winky:

... but I was so impressed with the service up there that I got them to do my 50k service whilst it's there which was about due as well.

[Ian M]

That's my local dealership, and they are good.

Hope the bill's not too painful.

[neal]

That's my local dealership, and they are good.

Hope the bill's not too painful.

I was wondering why Darrel didn't ring me back. Now i know why. I personally deal with Faye as i have dealt with her on numerous occasions in Nottingham prior to Derby being built. Darrels a good guy too.

Derby Lexus dealership is top notch and deserves its high ranking. Its got a good team.

[TigerFish]

Yup, my local too. Very pleased with the services so far.

[Rikos]

Always good to hear excellent service was given.

But sorry to hear about the caliper seizing hope the bill isnt too high!