Rac Five Star Warranty

[Sunil patel]

Guys please help!!!!!!!!!!

I have a IS200 and a RAC 5 Star warranty and the car has developed a fault.

The repair is covered by the warranty BUT they say the services must have been stamped and by a VAT registered garage.

Problem

1 One of the service stamps is missing.

2 the last service was by a tax registered garage and not VAT, but he says as his turnover is small he's not VAT registered but is tax registered.

Question

1 Has anyone had dealing with RAC warranty, what was the experienc?

2 What's the procedure and what information did they require.

3 Do they need to see the service history?

4 What are my options and what should I do?

Speedy response is much appreciated.

Thanks in advance.