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Headlight ballast controller issues


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I have just had the near side dipped beam bulb replaced on my 2007 Lexus 400h but it won’t light up. So I have been advised it’s the ballast controller which I understand is attached to the back of the headlight cluster itself. 2 Questions.
1) Does the ballast controller affect only the dipped beam?

2) I if I need to remove the headlight cluster, can you give me a step by step guide to do so, please, or direct me to a post or video?

thank you in advance

Gordon

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