Activating the Lexus provided Tracker

[CraigB]

Hi All, I've had the free Tracker installed by Lexus on my NX (2019) this week. When they install it they give you a small credit card with the serial number on (Well I assume it's the serial number!) . A few days later you get an email from Tracker with an activation code on to enable you register on their website and use the tracking capability. However when I register I just get an error (not found etc)....

Has anyone had any success in registering?

Thanks All

[Andy B]

The tracker itself isn't activated until you report your car as stolen so it doesn't provide any day-to-day tracking functionality. It's the associated OBD device, that is usually fitted along with the tracker, that provides the realtime tracking capability (via the Tracker smartphone app).

Assuming that Lexus have fitted this OBD device to your NX then the following post that I made on another, related, thread may help:-

https://www.lexusownersclub.co.uk/forum/topic/148784-lexus-tracker/#comment-1369827

[IGR]

I received a card with a code written on it and then received 2 emails - I think one was for the tracker and one for the OBD device. I also couldn’t register with the serial number on the card, which was on one of the emails but the other email had a serial number that worked. It was a longer, numerical code if I remember correctly. I had received the emails by the time I got home from the dealer. 

[Salvador]

I had mine fitted and got 2 emails from Tracker but couldn't log in. I called Tracker and was told I don't have access to the app as the OBD device wasn't fitted to my vehicle. So basically, don't assume your Lexus dealer fitted it automatically. It's very annoying.

[Pauly C]

I’ve had one of these trackers fitted by my Lexus dealer and have got the ‘credit’ card. No follow up E Mails from anyone.  Contacted Tracker, no reply.  What the hell I’m supposed to do next Lord knows🙄🙄😡

[Salvador]

I got given the red card and within an hour of leaving the dealership I got an email from Tracker with the registration document attached and that was it. If you didn't get the email from Tracker I would call the dealer that done it as it sounds like they haven't registered it.