Unable to get accurate car location/uodates

[rohachy]

Hi I recently got my car back after theft and recovery. It was repaired and went to a main dealer and back to the repairer.

i cannot seem to update the current location or vehicle alerts ( it still shows location it was nicked from and Door alerts from that day for example)

Ive tried to somehow reset but not getting anywhere

 

thanks for any help

[rohachy]

Car stolen not able to see location on navigation since recovery

[Lexusjim]

Gajan

Sorry to hear about your theft......very distressing I'm sure.

 

When you say you can't see your location is this on the app..?

 

If so, sometimes clearing the apps cache works....or try deleting it from your phone then reinstalling.  

If it is the car's navigation that is 'stuck', then I would be taking it back to the dealer (I assume a Lexus one) that fixed the damage....

[ColinBarber]

Reject the repair and get them to fix it - potentially the thieves disabled the connectivity somehow so it couldn't be easily tracked.

[Toyota Owner]

2 hours ago, ColinBarber said:

potentially the thieves disabled the connectivity somehow so it couldn't be easily tracked.

Its not exactly difficult to disable the built in Lexus vehicle location services.

 

[rohachy]

yeah its the app itself 

the last location is where they dumped car and I was able to find it. 

ive tried reinstalling and deactivating connections will take it to dealer on monday

insurance company didnt use Lexus main dealer but an ‘approved repairer’ instead 

[Lexusjim]

Keep the forum updated, please...