Lexus rx 450h 2014 - issues

[damani]

Good afternoon, 

 

I have a rx450h 2014 - fully serviced by Lexus. Got a hybrid check in may - but after a heavy rainfall the car didn't start. So i called the AA and they towed it to Kings Lynn dealership. 

3 weeks later i can never get through - and they still haven't had a look at the car. They are charging me over £750 just to look at the car. 

I had issue with rats in my area - they ate some of the bonnet lining but not much - i have had my car serviced by Lexus twice during this period. I ended up moving area 6 months ago and they are now adamant my warranty won't cover looking at the car because of the pest and water. The water caused by rain - am i the only one who thinks this is really stupid?

[Spock66]

The warranty doesn't cover diagnosing the problem (that's standard practice), but in my experience 1-hour labour is about the norm for diagnosis, so £750 seems ridiculous.  If the fault is found to be covered by warranty the diagnosis fee should then be waived (gets charged to Lexus as part of the repair cost).

[VFR]

4 hours ago, damani said:

Good afternoon, 

 

I have a rx450h 2014 - fully serviced by Lexus. Got a hybrid check in may - but after a heavy rainfall the car didn't start. So i called the AA and they towed it to Kings Lynn dealership. 

3 weeks later i can never get through - and they still haven't had a look at the car. They are charging me over £750 just to look at the car. 

>Just why have they not looked at your car, have you spoken to Lexus UK and asked them to look into this no response?>

I had issue with rats in my area -

< So there is no telling just what the rats damaged without a good inspection>

they ate some of the bonnet lining but not much - i have had my car serviced by Lexus twice during this period. I ended up moving area 6 months ago and they are now adamant my warranty won't cover looking at the car because of the pest and water.

<So you have spoken to them about that damage by rats, but what is this damage by water, have you driven through a flooded road ? >The water caused by rain - am i the only one who thinks this is really stupid?

Maybe you might like to tell us a little bit more background ?