Tailgate won’t open and lift

[Colin e]

Only recently purchased this 21 plate ux 250 the tailgate was opening properly now it won’t open with remote or kick plate or button inside am I doing something wrong or have I pushed a button I shouldn’t have 

[NemesisUK]

Have you checked the settings recently, maybe you have inadvertently disabled the function?

[Colin e]

Went into these settings both say on and volume at 3 tried switching on and off and trying the tailgate buttons it makes a beep  but does nothing 

[steve2006]

Hello Colin and welcome to the LOC.

You say this was a recent purchase, was it from a dealer or private seller?
If the former contact the dealer and ask them to take a look at it under your Consumer Rights.

[NemesisUK]

1 hour ago, Colin e said:

Went into these settings both say on and volume at 3 tried switching on and off and trying the tailgate buttons it makes a beep  but does nothing 

Make sure you are pressing the release button for a good second. I was having intermittent issues only to find out I pressing long enough. Doesn't help with the kick release but just make sure you step back after the kick, otherwise the door won't open.

[Colin e]

Have tried pushing button on remote and inside it beeps but does not open .also it is booked into dealer for repairs but just wondering if I had done or was doing something wrong y

[steve2006]

It sounds like your doing everything correctly so let the dealer sort it. Please let us know how it turns out.

[Colin e]

Taking it in on Tuesday will let you know 

[Colin e]

Purchased my car from Toyota dealership they checked it over on Tuesday and said the near side strut was seized up and better to take it to a dealer for repair so as genuine parts fitted  fair play I thought  they tried to get me in my nearest Lexus dealership in nottingham they told me  l month before they could do it and £20 for a courtesy car I told that wasn’t satisfactory my Toyota dealership then phoned Sheffield Lexus it was booked in for Friday the same week  which I went yesterday the service was fabulous couldn’t fault it  within 1 hour new strut fitted and on my way . The lady in service they have changed a few of these and it’s allways the near side one that fails if that helps for the future all in all well done lexus Sheffield 👏👏👏

[steve2006]

I wonder if the same type of struts are used?
 

 

[ALAW]

On 11/9/2024 at 11:39 AM, steve2006 said:

I wonder if the same type of struts are used?
 

 

Steve look at my earlier post on a thread. I posted about the struts for rear hatch creaking really bad on my UX . I presented the issue at lexus Leeds when in for a service and there was no noise or creaking so they couldnt do anything. Thanks for this post looks like there may be an issue.

[Navnan2]

On 11/11/2024 at 10:02 PM, ALAW said:

Steve look at my earlier post on a thread. I posted about the struts for rear hatch creaking really bad on my UX . I presented the issue at lexus Leeds when in for a service and there was no noise or creaking so they couldnt do anything. Thanks for this post looks like there may be an issue.

I remember on the first UX I had the creaking was associated with the air temperature, I think when it was very hot when it happened in my case. Are you having tropical temperatures up there in Yorkshire? 😆

[ALAW]

5 hours ago, Navnan2 said:

I remember on the first UX I had the creaking was associated with the air temperature, I think when it was very hot when it happened in my case. Are you having tropical temperatures up there in Yorkshire? 😆

When it first presented i must admit it was very warm