Warranty recall update and malfunction of the display funit

Starlight · October 24

Strange experience today. Had a 2024 Lexus UX collected from home in for a warranty recall update. Was told the update could not be updated and parts were ordered. Dealer dropped off the car. Started car this morning and the whole multimedia is blank, not responding to any touch. Nothing works, system completely malfunctioned with no sign of life. Very upset as dealer should have been open and transparent about this. Just dropping off the car in that condition without any explanation and not even the courtesy of when the repairs will be completed is just beyond belief. Do not want to name the dealership but anyone experienced this.

RONNIE W HODGEKINSON · October 27

On 10/24/2024 at 10:13 PM, Starlight said:

Strange experience today. Had a 2024 Lexus UX collected from home in for a warranty recall update. Was told the update could not be updated and parts were ordered. Dealer dropped off the car. Started car this morning and the whole multimedia is blank, not responding to any touch. Nothing works, system completely malfunctioned with no sign of life. Very upset as dealer should have been open and transparent about this. Just dropping off the car in that condition without any explanation and not even the courtesy of when the repairs will be completed is just beyond belief. Do not want to name the dealership but anyone experienced this.

When You Picked the car up From The Dealership and Drove off was it not Apparant that The Info Screen was not Working Justin..If Not I Would have Taken it Straight back...!!!

Starlight · October 28

On 10/27/2024 at 10:30 AM, RONNIE W HODGEKINSON said:

When You Picked the car up From The Dealership and Drove off was it not Apparant that The Info Screen was not Working Justin..If Not I Would have Taken it Straight back...!!!

Thanks Ronnie, unfortunately, the car was collected and delivered to home address. I was not even at home. They now confirmed that the recall update during installation damaged the unit beyond repair. A new unit is on order.