Thinking of buying a 2020 NX300H some questions please

[Jumper68Y]

21 hours ago, Ken R said:

Disappointing to hear that the dealership experience has not been good! 

I have enjoyed the exact opposite since I switched to Lexus in 2018.

Very to be honest Ken.

Of the dealers I have dealt with so far two have been good, and three not very good at all. With the car I really want at the poorest dealer who quite frankly doesn't seem bothered if the car sells or not.

Its all a bit odd if I am honest as I have not had this disinterest from a seller as customer for some time. 

[Deathstar]

On 11/1/2024 at 12:38 PM, Jumper68Y said:

Thank you so much for taking the time to complete this comprehensive review and provide all this information, 

Its really helpful and really useful.

Being honest this search has turned into a little bit of a nightmare, I've missed out on number of NX300 FSport cars now and have made the decision to go for a NX350H or NX450H.

My dealer experience thus far though has been basically pretty awful, ive seen a couple I really liked and then have really had to chase and call and email the dealers to get any information at all, they just dont seem to care about selling. 

Audi just see you as a cash machine, I should know having come from four previous Audi's so I was expecting great things from Lexus and their reputation for customer care, but thus far its been far from fun and not made the experience of potentially spending £30K+ on a car very enjoyable. 

Im considering stopping my search for the minute and waiting until March when there might be cars handed back under PCP and a bit more choice, as experience at the moment, is dealerships dont have to tried to hard to sell, so they wont. Even basic questions like "when was it last serviced" have been left unanswered, or as one dealer sales person said "I don't know but its fairly new so should be alright" 

I had read a couple of reviews that the 450H was a better drive than the 350H due to the weight of the batteries and some tweaks to the suspension due to the weight, but this might just be internet guff. 

Thanks again 

 

No problem - Any time. I found the f Sport suspension to be a bit too harsh for my liking; i'm not sure if the new ones follow the same pattern. Dealers are going to be hit and miss. I have had excellent service from Stockport - they were outstanding when I bought my first Lexus. I traveled 5 hours up there, and the dealership couldn't do enough for me. When we picked the car up they noticed there was something in the rear tyre, they didn't mess about and changed it for a brand new one. 

Cheltenham were good too - however I did have an issue when I picked the car up. The bonnet was covered in loads of yellow spots. THese were not here when I first viewed the car. Their initial response was 'take it and we'll give you £200 off'. I was a bit upset by this, however the next day the Sales manager phoned, apologised, said that they would get the bonnet resprayed, and get the MOT sorted (it wasn't in with the original deal and something else which I can't quite remember. 

My biggest gripe is that there are so few dealers around - I really wish Lexus would look at expanding their dealership network. 

[Jumper68Y]

Thanks for everyone's help so far.

Very close to buying a NX350H, which is ticking all the boxes at the moment for spec and deal. 

Only thing that's wavering me is the cream on black interior. I can not decide if I love it or hate it and if it will be a nightmare to keep clean or not 🤪 To many choices these days 😃

 

[Ken R]

Go for it! Great colour combo. 

[Goodplan53]

Earlier this year I changed my 2020 RX Takumi for a new NX 350h Premium Plus with Pan Roof.  I, too, had some concerns beforehand, but I am so pleased with the NX and delighted that I made the switch.  For us, it's the perfect size, quality, spec, performance - pretty much ticks all the boxes actually.  It's a better size for us living in rural area, whereas the RX was just too big (although I miss the sound of that V6).  As for performance, I don't notice any difference and it's just fine - plenty of power. My wife loves driving the NX more than any other car.  Me too.

Not sure if this helps - best of luck whatever you decide.