Lbx Recall - Software Issue

guinchy · August 11

Has anyone more details of the software problem resulting in us getting a call to arrange to take our LBX in please? The phone call I got was on a crackly line and couldn't quite make out what the girl was saying. Thanks

Tel · August 12

Zero Issues on Facebook too?

Spoof?

Tel

Tel · August 12

Software Recall on NX currently ,

Tel

guinchy · August 12

1 hour ago, Tel said:

Zero Issues on Facebook too?

Spoof?

Tel

Don't think so Tel. I have had a confirmation text about having a replacement car while the work is done and also a confirmation email from Stoneacre. I'll make a phone call today and report back. Thanks for your reply.

EEH · August 12

I have read a few things posted on Facebook with varying info with Lexus having to do a software update on parking brake system? So not sure if this is what the call was about. Either way best to check with your VIN number on Lexus website to see if there is a recall against your car or check with your dealer.

guinchy · August 12

2 hours ago, EEH said:

I have read a few things posted on Facebook with varying info with Lexus having to do a software update on parking brake system? So not sure if this is what the call was about. Either way best to check with your VIN number on Lexus website to see if there is a recall against your car or check with your dealer.

Thanks for writing. You are correct, my recall is about the parking brake system after all. After Tel's reply earlier I did check the recall check on the website and my car came up as needing a recall. However, after trying again just now to copy the text on the forum for others to read, the following message comes up:

"Sorry, there is an issue with the data we have available on this vehicle. Please contact your local dealer who will be able to assist further.'

I'll see what happens.

Tel · August 12

Car booked -in for Parking Brake Issue.

Mid September .

Want it all day, so I believe it is not solely confined to Software.

Tel

Tel · August 23

Does anyone know what the Issue actually is ?

Tel

Tel · September 10

Has anyone had their Recall completed & was more info available once fixed ?

Tel

guinchy · September 10

6 hours ago, Tel said:

Has anyone had their Recall completed & was more info available once fixed ?

Tel

I've just returned from having mine done. Wasn't told anything nor was any paperwork handed over, I should have asked in retrospect but needed to get back home quickly. The dealership was very busy indeed so I'm guessing a few cars were getting done. They had the car for 3 hours and surprisingly topped the tank up for me. Not a helpful reply from me I guess.

Tel · September 10

Thanks Much shorter repair time than

forecast.

Tel

Tel · September 14

Had the Software Update done yesterday on the Braking System that took c. 90mins.

Loan car was the Top Spec 2024 UXe & was offered a full clean which I declined.

My car was connected to an external Battery whilst the update took place.

Tel

kevinc23 · October 10

Just received a letter today about the handbrake software update. It states the issue is to do with reversing a trailer/ caravan whereby the P brake could deploy.

My driveway is on a slope and the car was in P mode and also in ev mode. As I was opening my garage door, the engine came on and it rolled about 2 inches towards me then stopped. I didn't expect that, so maybe the software update is a good thing.

Aelod · October 10

Received my letter today, too.

Briar · October 11

20 hours ago, kevinc23 said:

My driveway is on a slope and the car was in P mode and also in ev mode. As I was opening my garage door, the engine came on and it rolled about 2 inches towards me then stopped. I didn't expect that, so maybe the software update is a good thing.

This would happen (on any automatic car) if you left the car in Park without applying the parking brake.

kevinc23 · October 25

Has anyone noticed any difference with the car after the software update?

A couple of times I've tried to reverse into a friend's drive and trailing shrubs have caused the parking support brake to apply automatically. Very dangerous as it's a busy road with the front part of the car still on it.

Getting the update next week and will be good to check if this maneuver is any different.

Tel · October 26

Noticed nothing.

Tel

Tel · October 27

The Post above is wrong----a few settings are turned -off.

Tel

Dells · October 28

21 hours ago, Tel said:

The Post above is wrong----a few settings are turned -off.

Tel

Please elaborate as to what is turned off.

Tel · October 28

Auto Unlock in Park & Auto Time are examples

Tel

Aelod · October 28

That may not have been the dealer software update. I got in the car yesterday to find auto time was off, together with the auto dipping mirrors when reversing. I didn’t notice if the Auto Unlock on park was cancelled, I’d better check that today.