Just got my first Lexus CT200h. Any tips or pointers?

[Guest]

On 8/22/2024 at 4:14 PM, stepheneric said:

Herbie,  I admire your patience and perseverance. I would have thrown in the towel long ago   

https://youtu.be/T3VFeMWINCc?si=2nar9LciZrCECVKl

Check this video out (if you have any patience left).  Seems a bit more factual 👀🤣

[ColinBarber]

5 minutes ago, CT200NI said:

Sorry, but warranty claims on the battery don’t allow Toyota to fit a refurb battery 😳 can you imagine… 

 

Yes they can. They don't have to fit new parts on any warranty claim - that's the same with cars, computers, consumer goods etc.

In fact for car batteries (especially EVs), manufacturers normally always fit reconditioned parts and they would typically match any degradation too. Otherwise you get people trying to game the system and purposely introduce a fault to reclaim any lost range by getting a new Battery.

[Guest]

2 minutes ago, ColinBarber said:

Yes they can. They don't have to fit new parts on any warranty claim - that's the same with cars, computers, consumer goods etc.

In fact for car batteries (especially EVs), manufacturers normally always fit reconditioned parts and they would typically match any degradation too. Otherwise you get people trying to game the system and purposely introduce a fault to reclaim any lost range by getting a new battery.

Anything to back that up? That’s appalling if true 🤣

[ColinBarber]

3 minutes ago, CT200NI said:

Anything to back that up? That’s appalling if true 🤣

Why do you think you would be entitled to a new part if you had months/years of wear from it? If your Iphone needs to be replaced under warranty you will get a refurb unit if they cannot just do a simple component repair on your existing one. There is nothing in consumer law that states parts must be new.

Tesla's warranty info is easier to find that Lexus':

If your Battery or Drive Unit requires warranty repair, Tesla will repair the unit, or replace it with a new,
reconditioned or re-manufactured part at the sole discretion of Tesla. The warranty replacement may
not restore the vehicle to a "like new" condition, but when replacing a Battery, Tesla will ensure that the
energy capacity of the replacement Battery is at least equal to that of the original Battery before the
failure occurred while taking into consideration other factors, including the age and mileage of the
vehicle.
To provide you with even more assurance, this Battery and Drive Unit Limited Warranty will also cover
damage to your vehicle from a Battery fire even if it is the result of driver error. (Coverage will not extend
to damage that had already been sustained before a Battery fire occurred, or to any damage if the
Battery fire occurred after your vehicle had already been totaled.)

https://digitalassets.tesla.com/tesla-contents/image/upload/tesla-new-vehicle-limited-warranty-en-gb.pdf

 

Most components aren't really repairable so you often get a new part (e.g. a water pump). But a Battery that is made up of many cells and is costly means it is worthwhile repairing them to use for warranty repairs. 

[SB3]

35 minutes ago, CT200NI said:

Was yours a cell replacement or an entire battery? This other guy reckons that Toyota can’t get a new one O.o - perhaps you know otherwise if you’ve had a new one supplied? Or was this documented as a refurb? Or cell replacement

 

Good to know because who knows if any of us will end up having to have this sad discussion with a dealer or specialist down the line 

As far as I know and believed at the time, it was a replacement "new" Battery. No longer have the invoice, but I would have noticed if it said repair, rather than replacement. 

[Guest]

6 minutes ago, ColinBarber said:

Why do you think you would be entitled to a new part if you had months/years of wear from it? If your iPhone needs to be replaced under warranty you will get a refurb unit if they cannot just do a simple component repair on your existing one. There is nothing in consumer law that states parts must be new.

Tesla's warranty info is easier to find that Lexus':

If your Battery or Drive Unit requires warranty repair, Tesla will repair the unit, or replace it with a new,
reconditioned or re-manufactured part at the sole discretion of Tesla. The warranty replacement may
not restore the vehicle to a "like new" condition, but when replacing a Battery, Tesla will ensure that the
energy capacity of the replacement Battery is at least equal to that of the original Battery before the
failure occurred while taking into consideration other factors, including the age and mileage of the
vehicle.
To provide you with even more assurance, this Battery and Drive Unit Limited Warranty will also cover
damage to your vehicle from a Battery fire even if it is the result of driver error. (Coverage will not extend
to damage that had already been sustained before a Battery fire occurred, or to any damage if the
Battery fire occurred after your vehicle had already been totaled.)

https://digitalassets.tesla.com/tesla-contents/image/upload/tesla-new-vehicle-limited-warranty-en-gb.pdf

 

Most components aren't really repairable so you often get a new part (e.g. a water pump). But a battery that is made up of many cells and is costly means it is worthwhile repairing them to use for warranty repairs. 

We’re not talking about Tesla though, or BEVs where it’s a totally different story isn’t it? Those batteries are even more important than our traction batteries. 
 

If it’s caused by a manufacturing defect or premature failure for any reason other than your own neglect / damage (in which case why would Toyota / Lexus cover it anyway), then why wouldn’t you expect a new part? When you bought the vehicle that part was new. 
 

It’s bizarre to me that Toyota would officially advise used parts for this despite the expense in the event of a claim. I have been trying to find examples of folks over the years who’ve actually had a major repair / replacement done under the Hybrid / 15 year warranty but, no surprise to us Toyota fans, not many tend to fail within that period having been serviced / had the health check. 
 

Yeah, true about the Iphone but that’s a phone, not a car you put your family and personal safety into for 15+ years. Whole different ballgame with cars, safety, insurance, deaths… Toyota, a company that prints full instructions on the label on every set of genuine floor mats explaining how to fit them properly and securely after a lawsuit from that person whose mats got jammed causing them to speed to their death on a highway… Toyota, a company that, just to protect its reputation, has replaced full engines / chassis frames on their US truck models (even those 8-10 years old well out of warranty) due to failures when manufacturing - all of which no doubt cost them a bomb.   I just can’t believe it tbh. 
 

If they tried to fit a used TPMS sensor for me last week under a (non ‘approved’) used car warranty, I’d honestly go to my solicitor / every complaint ombudsman. 
 

Toyota et al also seem to print that genuine parts are all they can recommend. I can’t imagine them recommending I take my car to some third party chop shop that’ll replace individual cells down the road as a satisfactory repair with their blessing.. 

Just doesn’t add up to me. 
 

if you can find any Lexus / Toyota sources that confirm it, I suppose I’d say I stand corrected, but seems odd to me that they can’t source them.  At the end of the day, if I wanted an entire new engine, they could order that and have done that for people after catastrophic failure - pretty sure someone with a BMW engine Avensis was quoted something like £11,000+ when that croaked… hardly cheap or economical, but still an option if anyone’s willing to foot the bill. 

What’s the car care nut guy doing with a new Battery then? The video I linked above, he explains it all.  Not that many would probably pay or do it themselves, but seems to show that you can get one from source if you can afford it 

 

No offence, but Tesla can’t even source trim parts for its new car warranties still 🤣 bad example? 

[Guest]

6 minutes ago, SB3 said:

As far as I know and believed at the time, it was a replacement "new" battery. No longer have the invoice, but I would have noticed if it said repair, rather than replacement. 

Yeah it’s a big difference. For £1600 does seem too good to be true! Hence my fascination with it.  
 

no issues since?

[SB3]

2 minutes ago, CT200NI said:

Yeah it’s a big difference. For £1600 does seem too good to be true! Hence my fascination with it.  
 

no issues since?

It worked as well as the original for the subsequent two years, until I traded it in at a used car dealer.

[Guest]

2 minutes ago, SB3 said:

It worked as well as the original for the subsequent two years, until I traded it in at a used car dealer.

Glad you got sorted. Not sure if you’d be willing to share the name of the dealer… but I’d love to know so I could make an enquiry and get a yes/no answer from them to sort of settle this ongoing discussion haha 

I know my local dealer isn’t too useful. got told they couldn’t do the Avensis chain because it’s a lifetime part… conversation with Toyota later, they eventually agreed ‘they could’ but then backtracked and tried to tell me what ‘they said’ was that ‘they’ve never done it before on any models with that engine, but it’s £3,400 then vat in top’ 🤣 the sort of fob you off if it’s more than an oil change or bulb out … gotta love dealers 

[ColinBarber]

2 minutes ago, CT200NI said:

We’re not talking about Tesla though,

2 minutes ago, CT200NI said:

If they tried to fit a used TPMS sensor for me last week under a (non ‘approved’) used car warranty, I’d honestly go to my solicitor / every complaint ombudsman. 
 

No we aren't talking about Tesla but it is proof that legally you aren't entitled to a brand new part just because your old one failed - you asked for something to back up my statement.

It's highly unlikely that it would be worth Toyota's time in refurbing a TPMS sensor but if they wanted to they could and use it to fix a warranty issue. You could engage your solicitor but you would waste your money because there is no law being broken.

[Guest]

32 minutes ago, ColinBarber said:

No we aren't talking about Tesla but it is proof that legally you aren't entitled to a brand new part just because your old one failed - you asked for something to back up my statement.

It's highly unlikely that it would be worth Toyota's time in refurbing a TPMS sensor but if they wanted to they could and use it to fix a warranty issue. You could engage your solicitor but you would waste your money because there is no law being broken.

I would say proving your point would be to point to Toyota / Lexus policy at the very least.  

Tesla has issues and appears in court a lot over what it think it can/ can’t do re its owners:

 https://en.wikipedia.org/wiki/List_of_lawsuits_involving_Tesla,_Inc.

 

And regardless, I believe that this wasn’t about whether or not they have to replace it with a new one ‘by law’, but rather, whether or not they can actually source a complete new replacement battery…

I’ve provided a screenshot / part number / claimed seller that claims to be selling genuine, brand new units. Can’t imagine if I could find it within five minutes of looking yesterday, that Toyota’s anti-counterfeit folks couldn’t find it and send a letter their way about lying openly about selling its genuine parts citing its name if that weren’t the case…  

 

here’s the link, for your reference: https://ehybrid.net/product/brans-new-genuine-toyota-prius-hybrid-battery-2009-to-2015-g9510-76010/

[Guest]

Parts (dot) Lexus (dot) com? Is there a better source than this? part number from eHybrid checks out too… and the price on eHybrid lines up with what the other member said price wise  

https://parts.lexus.com/p/Lexus__/Drive-Motor-Battery-Pack/69107428/G951076012.html

[SB3]

1 hour ago, CT200NI said:

Glad you got sorted. Not sure if you’d be willing to share the name of the dealer… but I’d love to know so I could make an enquiry and get a yes/no answer from them to sort of settle this ongoing discussion haha 

I know my local dealer isn’t too useful. got told they couldn’t do the Avensis chain because it’s a lifetime part… conversation with Toyota later, they eventually agreed ‘they could’ but then backtracked and tried to tell me what ‘they said’ was that ‘they’ve never done it before on any models with that engine, but it’s £3,400 then vat in top’ 🤣 the sort of fob you off if it’s more than an oil change or bulb out … gotta love dealers 

It must have been pre-pandemic, but it was the main Toyota dealer in Leicester, as that was the nearest to me when the Battery died. The dashboard lit up like a Christmas tree and I realised I only had the ICE for power, but everything appeared to work. Made it to the dealer just because I didn't fancy driving it with virtually all the warning lights on. They charged me £100+ to read the diagnostics and told me it needed a new Battery, but they would waive that fee if I bought the Battery from them. The guy serving me said he'd been there 10 years and in all that time had only seen about 3 Battery failures. They could still get one the next day though.

[Guest]

3 minutes ago, SB3 said:

It must have been pre-pandemic, but it was the main Toyota dealer in Leicester, as that was the nearest to me when the battery died. The dashboard lit up like a Christmas tree and I realised I only had the ICE for power, but everything appeared to work. Made it to the dealer just because I didn't fancy driving it with virtually all the warning lights on. They charged me £100+ to read the diagnostics and told me it needed a new battery, but they would waive that fee if I bought the battery from them. The guy serving me said he'd been there 10 years and in all that time had only seen about 3 battery failures. They could still get one the next day though.

Did your car have the whole annual hybrid health check history and all? (Sorry if it was mentioned above, convo got a bit off topic) 

[SB3]

16 minutes ago, CT200NI said:

Did your car have the whole annual hybrid health check history and all? (Sorry if it was mentioned above, convo got a bit off topic) 

No. It had been serviced by an independent.

[Daft Dave]

On 8/19/2024 at 7:41 AM, Daft Dave said:

Hi, I also have a 2018 CT200 lux, had it 6 months now and just love this car, recently I did a 350ml journey in this, most of it on Motorway and Dual carriageway set the cruise at 75mph and hardly touched the brakes or accelerator for most of the journey, the Automotive braking is a great feature with this car, I did this trip there and back in one day 700mls over 14hrs and was feeling pretty good after I arrived back home, this does live up to its name Comfort Tourer, overall I managed 54.9mls to the Gall, pretty good considering I was not hanging about.

So many members on this site advise to have them serviced by the dealer to extend warranties, for me this is just too high a price to pay and for one of the most reliable cars on the road today is this really necessary? take the Hybrid Batt for instance I see replacement Batts on ebay for £350 with warranty and it can be a DIY changeover, you have said you serviced your car by yourself by keeping the receipts for the new parts that would satisfy most buyers and I do wonder even if the book is stamped with dealer services as against services by independents will that give a great increase in resale value enough to warrant the cost of high servicing costs from the dealers highly unlikely?

Most of the Cars I have owned have been with me 10yrs or more and resale value was never much of a consideration to me.

If you keep this car like you did your last one until it is 20yrs of age it will have little of any resale value anyway, as for my self I am an old Coffin Dodger of 72yrs only driving little more that 3000mls per year and have no intention of paying 300 to £500 every year for servicing to have nice dealer stamps in the book, the resale value will be of no concern to me anyway more than likely I will be dead?

Further to my last post it was interesting what SB3 has said about a main dealer only having 3 Batt faults in 10yrs, so it seems a very rare fault? having been using this site for over 6 months there is so little of any recurring faults with the CT, it does seem to be cast iron reliable, for myself not driving much more than 3K a year, I'm not going to spend loads of money on dealer servicing, Dealers are unlikely to see much of my money, I will just have my car serviced by an independent and not be concerned how this affects any resale value the car has, (likely a book full of dealer stamps will only gain a few hundred more for the car when it does sell?) anyway being an Auld Bar Steward resale value is unlikely to be my concern? 

[Guest]

1 minute ago, Daft Dave said:

Further to my last post it was interesting what SB3 has said about a main dealer only having 3 Batt faults in 10yrs, so it seems a very rare fault? having been using this site for over 6 months there is so little of any recurring faults with the CT, it does seem to be cast iron reliable, for myself not driving much more than 3K a year, I'm not going to spend loads of money on dealer servicing, Dealers are unlikely to see much of my money, I will just have my car serviced by an independent and not be concerned how this affects any resale value the car has, (likely a book full of dealer stamps will only gain a few hundred more for the car when it does sell?) anyway being an Auld Bar Steward resale value is unlikely to be my concern? 

I’d agree, seem to be as reliable as any real world design / technology can be. And why they’re able to provide such a long 15 year guarantee without going out of business over it.  I suppose people had their doubts when hybrids came out over ‘how long’ they last. Gotta love Toyota for backing that up and believing in it so strongly, that now, we all trust them.  Unlike EV makers that are having to be forced by legislation to provide minimum guarantees on drivetrain parts 🙈

[RONNIE W HODGEKINSON]

On 7/29/2024 at 4:33 PM, Moleman said:

Not as far as I can work out. Tried. Gave up.

Lexus Link function very basic.

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