Lexus Carlisle - Parks

[Magnum121]

Does anyone have any experience of this dealership? I am having an issue with them over a 2018 CT200h purchased from them earlier in the year. Car is fine but is missing a Hybrid Health Check from last service. They agreed that I could have it done in Glasgow at their cost but since contacting my local Lexus dealership to arrange, I have heard nothing from Carlisle, despite numerous emails and phone calls.

[HPS13]

I have personally bought 2 cars from them, the most recent being July 2023.

The sales staff were very nice but the workshop needs to improve in my opinion. 

Issues I had were 1) tyre pressures all completely different (checked a few days after buying) 2) Had to change key fob Battery a month after buying 3) engine oil overfilled 4) road wheels seized onto hubs. 

I recently changed the engine oil and filter. The oil filter was seized solid. I had to remove the O/S road wheel and plastic wheel arch trim to get better access. Had to use the oil filter cup removal tool with a breaker bar. 

 

[Herbie]

Had two ocassions to use Lexus Carlisle and would not go anywhere near them again.

[Magnum121]

I forgot about the key-fob! Both batteries reported low power so I contacted them as these should have been changed at service before collection. They apologised and sent me two incorrect batteries and to add insult to injury, underpaid the postage. Not impressed one bit with aftersales.