Sat Nav updates not working

[Vic Gilks]

Last year the 2023 update to the Navigation system did not work. This was after Lexus had done a car software update. The local garage had to call Lexus to get this update to load. In doing so all the previous map uploads were lost. I have just tried to load up the latest 2024 updates on line. The car indicates that they have been installed but do not appear in the software update screen that only shows last years 2023 update. There seems something basically wrong with the software that even the local garage can't fix.

[saz318]

I am not sure my issue is related to this software update issue, but my navigation maps (I am in Greece) rarely can identify destinations when I input them in the system. It is as if there is a map without any locations, businesses, landmarks, and even some street names.  Have you or anyone else experienced this? For now, I just always have to use Android Auto, which sometimes inexplicably drops the connection the my system in the middle of a journey. I love my new car but this is very annoying for a respected luxury brand that is not cheap.