Hey Lexus not working

[Srishail Kumar]

Unable to use voice commands outside of carplay using ‘Hey Lexus’. Watched a couple of YouTube videos suggesting ’voice training’ but do not see that option in setup —> voice.

[saz318]

so far my experience with the Lexus assistant is very disappointing. 9 out of 10 answers are "I do not understand the question" which is code for it does not know how to respond or answer. 

I wish it worked even if just for the the navigation. But when I ask it to provide directions to a location or shop in my city, it provides a long list of other locations in other countries!  I do not know how to fix this. 

Good Luck.

[Bob99]

My ‘hey Lexus’ works not too badly but can’t get ‘hey Google’ to work in android auto. Could be my northern accent!

[Lmafudd]

Lexus built in assistant is all but useless. After trying several music services I've found only YouTube Music, (coincidentally owned by Google) will actually play the correct track when requested via "hey Google". All others play random selections. I do usually have to press the skip button forward then back to start playing the chosen track but at least my hands are still on the wheel! Voice control of Google maps is flawless. I use a wireless dongle and I'm from the midlands where we did away with sounding H's years ago so I doubt that a northern drawl should be an issue - but who knows! Try putting on a Californian accent and say 'like' and ' dude' often!

[GMB]

I tried the voice command recognition once or twice and asked for Radio 4. It turned the AC on. Never bothered with it since.

[Tel]

You have 3 Options when you start-up after the first screen .

Choose the middle Option which I beleive says multimedia then you get CarPlay ,Phone,Hey Lexus,& Siri.

Tel

[Gary H]

It's very hit and miss in my NX too. It started out quite well - picking up most "Hey Lexus" commands. Now? Maybe one in three or one in four works... Here's something which is rather irritating. It's never once worked (honestly) when I've been showing the car to someone...

"Hey Lexus..." I shout. Silence. Nothing at all. I repeat it. The same thing again. Drive away after trying to show the person this feature, I again say "Hey Lexus"... Moments later - "How can I help (you)?" 🤦‍♂️😄

Obviously without a handbook or anything which shows me the commands - there's probably lots I don't know. I know it doesn't recognise Greatest Hits Radio and when I ask it to change the temperature - it only adjusts my side and not the passengers. 

I generally don't bother with it now. I'd rather push buttons and twist dials than sit there shouting into thin air!

The voice activated text-message thingy is clever, but unfortunately it's 50/50 whether it actually sends. Usually when I really do need it to work, it often tells me "working on it" after a long period of silence, followed by it can't send it at this time (words to that effect...). 

[Tel]

Trust my Hey Lexus works well,for me, although I have only used it to change DAB channels.

Tel

[Roger Bill]

On 7/9/2024 at 10:54 AM, GMB said:

I tried the voice command recognition once or twice and asked for Radio 4. It turned the AC on. Never bothered with it since.

I hardly ever use voice recognition in the car or elsewhere. But I did discover in my UX250h that it responded to "BBC 4" rather than "Radio 4".