Customer Satisfaction Campaign Recall

[Gary H]

I was just wondering if any fellow NX owners have had this letter sent to them recently? It's campaign number ZGG35 which involves an 'over the air update' to the remote climate control. The below came through to me through the post this morning:

I must admit, I didn't know Lexus could do such a thing! Very clever indeed.

My only comment on this is that at least it looks like some owners can get their remote climate control to actually work. Mine just says this seven or eight times out of ten... 🤷‍♂️

I wonder if Lexus can give us an over the air update that actually makes it work in the first place, rather than just swirling and eventually timing out...even when you're practically on top of the car... 

[S Dhuper]

Hi all, 

Just got this letter today from Lexus UK, it's for a (over the Air Update Climate Control) 

Campaign : ZGG35

My 350H Takumi is 73 Plate it says Subject Vehicles equipped with a DCM (Data Communication Module) 

Need a OTA software update, starting from 24 June will be sent directly to my car. 

Has any other owner's got this letter today? Thanks 

[S Dhuper]

Hi Gary you just beat me to it, I also got the letter today, but my remote start always started first time. 

[HGUS]

Yep, got the letter a couple of days ago for my RX450h+

[Xez]

Yes, my letter arrived today for my RX. Obviously a common software issue across many models that have the new interface.

[WhiteHart]

Yep, got my update letter yesterday. Going in for its first service next week. 
 

[STE041]

I got the same letter today - haven’t tried any of the remote stuff yet let alone auto parking

[Hayzee]

On 6/24/2024 at 4:28 PM, S Dhuper said:

Hi Gary you just beat me to it, I also got the letter today, but my remote start always started first time. 

I've had the letter too and mine has always worked ok so far. Note that the letter says the OTA updates will be rolled out progressively from the 24th June and we won't receive any confirmation when the update has been applied.

[Gaazzared]

How will we know that it has been if we don’t get any notification. 

[AWC]

Had the same letter for my RX450h+ yesterday. Remote climate control stopped working for me a few months ago so I'll keep checking to see if it's returned.

[bgb]

1 hour ago, Gaazzared said:

How will we know that it has been if we don’t get any notification. 

We'll know when the head unit requires us to sign in and accept the terms & conditions again continually until we eventually have to reset it 😀

[Scotlex]

Just received my letter today 😀

[Alan Thompson]

16 minutes ago, Scotlex said:

Just received my letter today 😀

Me too.

[malcolmw]

+1 here