Second hand 2020 IS 300H with paint correction from dealer

[Notamech]

Did you by any chance figure out who the previous owner was? Maybe from service receipts or other paperwork.  If so, perhaps try getting in touch with them on social media and ask them if the car was in an accident / damaged. Try and make up some excuse for why you need that info. If he admits it in writing, I feel like that might be irrefutable proof that the dealer hid this info and should help your case.

[Spock66]

13 hours ago, Christian89 said:

Cambridge Lexus have contacted me today basically saying I’ll have to go through the ombudsman.

I'd suggest making personal contact with Steven Eagell who operates Lexus Cambridge, I believe this was a recent takeover from the Marshall Motor Group.  He may not be too happy with how this dealer is operating if you bring this to his direct attention.

[Steven C]

Out of interest have you done a full HPI check on the car?

[Christian89]

On 6/1/2024 at 8:43 AM, Notamech said:

Did you by any chance figure out who the previous owner was? Maybe from service receipts or other paperwork.  If so, perhaps try getting in touch with them on social media and ask them if the car was in an accident / damaged. Try and make up some excuse for why you need that info. If he admits it in writing, I feel like that might be irrefutable proof that the dealer hid this info and should help your case.

There was no service history except for that the one done at lexus Burnaston, id love to figure out who it was, but they stripped the car, even the owners manual.

 

On 6/1/2024 at 12:05 PM, Spock66 said:

I'd suggest making personal contact with Steven Eagell who operates Lexus Cambridge, I believe this was a recent takeover from the Marshall Motor Group.  He may not be too happy with how this dealer is operating if you bring this to his direct attention.

Thanks. I will attempt it, but i spoke with someone else on here who said he wasnt very helpful in their case, in fact he didnt respond. Anything is worth a try.

 

On 6/1/2024 at 12:31 PM, Steven C said:

Out of interest have you done a full HPI check on the car?

Full HPI check has been done, no write offs. Im beginning to realise roughly what happened. The service done at Lexus Burnaston also included replacement of an alloy wheel and the tyre repair kit, and a tire. Im assuming they had a blowout leading to the damage and cracking the alloy.