Lexus Bournemouth

johdhm · March 24

I am confused - I bought my UX in September from Lexus Poole, who closed down suddenly in November. I was then told that Lexus Bournemouth had started up, run by Snows (the Toyota dealer) on their site in Bournemouth. I had a less than satisfactory trip there in February to try and sort out issues with the blue screen on startup (it hadn't been set up properly originally), and found a 'service only' operation tucked away behind the Toyota dealership. I now see that Lexus Bournemouth seems to have opened a sales outlet on the old Lexus Poole site.

Is this correct? If so I may go there to sort out the new 'cannot load profile' problem. Much easier for me to get to than the Snows site particularly with my satnav screen obscured by an error message.

Chris UXe · March 24

Hello John, my nearest dealer is Snows Hedge End (who have been great) but you're right, Snows have taken over the previous Hendy Toyota and Lexus franchises. I understand there will be new side by side Toyota and Lexus showrooms in Yarrow Road in Tower Park, just along from the VW dealer, on the same side of the road. From the plans (on the council planning website), it looks very impressive. Not having visited the area for a while I'm not sure how construction is going or when they'll officially open but hope this helps.

johdhm · March 25

Hi Chris

This is very helpful. My first service is due in September, so I'll be making a decision about where to take my car at that time. My problem is that I am midway between Lexus Exeter and Lexus Hedge End, so Poole / Bournemouth would be my preferred location. Fortunately a friend is having a UX serviced in Poole / Bournemouth in July so I can get feedback.

Probably Snows Toyota can do a basic service on a UX with no problem. My difficulty has been knowing where to go or who to phone on simple queries, like the 'blue screen on startup' and the more recent 'profile cannot be synced'. It has been great to get guidance on this from the Forum, but really what I have wanted is a knowledgeable salesman to phone.

MartinH · March 25

Snows Toyota in Honiton were helpful when I needed the rear disc pads replaced on my IS250. But that is not a specialist job of course.

Nigel Walker · April 23

I have needed to phone Lexus Bournemouth recently but no matter how many messages I leave I never get a call back. Has anybody else had a similar experience?

johdhm · April 25

There are now two sites shown for Lexus Bournemouth - the aftersales centre shared with Toyota (where I went in February and was underwhelmed) plus the old Lexus Poole site in Poole for sales, although it also seems to have a workshop. Suggest you check which one you contacted, and try the other one.

I am a distance from either, so would appreciate feedback / comments from anybody with recent experience of Lexus Bournemouth - either site.

Nigel Walker · April 30

Went to Lyon Road site (Toyota+Lexus) last Wednesday to have a protection plate fitted. Turns out they didn't actually have the part from Lexus which was frustrating. However I was quite pleased with the setup there, lots of coffee, comfortable seats and loads of What Car? magazines showing how well Toyota and Lexus have done in the Best Cars of the Year 2024! I am told servicing for Lexus will stay at Lyon Road and not go to the old Hendy site. I'm due for service in October so will have to wait until then to give a proper critique although, who knows, they may have got the protection plate and other new security measures for my NX sorted before then!

Afterwards, on Wednesday, went to the old Hendy site to see if I could get a test drive in the new LBX. Only one salesman in the showroom and he was busy with another customer. Eventually found someone else to talk to but he was just going out. However, he said another salesman would be available shortly. Spent the next 30 minutes looking around new and used cars. Tried to get into LBX in showroom but Battery was flat so doors and boot wouldn't open. Salesman never showed up and I went home. So, apparently Snows not much better than Hendy!

GMB · April 30

Sounds like they are having a larf. But at least you got some coffee just before they nick your car. Not all bad then ?🙄

Nigel Walker · April 30

Thank God there's the inevitable a comedian on hand. "Always look on the bright side of life"

Boomer54 · April 30

11 minutes ago, Nigel Walker said:

Thank God there's the inevitable a comedian on hand. "Always look on the bright side of life"

There's "a bright side"?. Directions to it on a post card please.

Is it really bright and not be confused with the 'flash' after Putin nuked us?

Ok, I am going to have to stop watching Fallout.

GMB · April 30

34 minutes ago, Nigel Walker said:

"Always look on the bright side of life"

I would like to look on the bright side but I can't because ( as my wife tells me ) I'm a miserable old sod who does nothing but moan.

At least the cat loves me.😼😻

Malc1 · April 30

Oh My God ……… please please please wake up every day and think

“ I’m awake and it’s a brilliant day and I’m going to make the very best of this glorious day “

Coz one day you won’t be able to …….. when you’ve almost been “ dead, dying every waking day “ with some cancer whatever ……. and you think you know it’s really your last day ……. and then, seemingly miraculously, each day seems to improve ……. Then you’ll realise each and every day is to be relished and blessed

Malc

GMB · April 30

5 minutes ago, Malc1 said:

Oh My God ……… please please please wake up every day and think

“ I’m awake and it’s a brilliant day and I’m going to make the very best of this glorious day “

Coz one day you won’t be able to …….. when you’ve almost been “ dead, dying every waking day “ with some cancer whatever ……. and you think you know it’s really your last day ……. and then, seemingly miraculously, each day seems to improve ……. Then you’ll realise each and every day is to be relished and blessed

Malc

But it's raining!🫥