Need help to complete software update 2022 UX 250h

[Bluntswood]

I just had a notification of a software update which I have downloaded and installed. However every time I start up I am asked to signify my acceptance of the policy and terms by clicking two boxes, scanning a QR code. The QR code just takes me to the Lexus site and asks me to choose my country, takes me to that country’s site and then nothing more.

I am sure I am missing something obvious but have attached two photos to illustrate. Anyone have any ideas pease? 

[rayaans]

1 hour ago, Bluntswood said:

I just had a notification of a software update which I have downloaded and installed. However every time I start up I am asked to signify my acceptance of the policy and terms by clicking two boxes, scanning a QR code. The QR code just takes me to the Lexus site and asks me to choose my country, takes me to that country’s site and then nothing more.

I am sure I am missing something obvious but have attached two photos to illustrate. Anyone have any ideas pease? 

You need to create an account on Lexus Link+ and hold the key up to the power button for it to register to the key.

[Dindon]

I have same problem,i try to hold key but not working.dealer said need scan qr code ,just tried one time but look like is not working too

[Tickedon]

I had this. I had to remove my user and reset it, twice. This gives you a different screen with three buttons (two accept and one decline).

it worked the second time I reset it, and then had to re-associate my key and Iphone!

[nivlem]

What is the latest firmware version for the infotainment anyway?

[Weatherwax]

I installed update accepted T&Cs and everything seemed fine BUT a few days later I realised none of my trips were showing in the Lexus link+ app. Also no location of car as it just said location unavailable while car is switched on & in motion ??it was parked and locked on my drive!!!

There are posts about this update issue on the NX thread too. So after reading them I then realised there was no trip data in the app. as location service switched off in Info. & Security in car settings so switched it on accepted T&Cs and my journey was logged and car location worked again in app. BUT when I next used the car location services off again 😱 After a few times of switching it back on accepting T&Cs every time I started car in the forlorn hope that it might eventually sort itself out I rang dealership. (Didn't have these problems with a previous update sometime in 2023). Service tech. ran through things with me & I had to re.synch my account to the car. Everything seemed fine until car switched on again and back to the same scenario of location services being off 😡.

Fortunately I'm only 11 miles from the dealership &  I had some spare time this afternoon. So I sat having coffee and eating their biscuits while it was sorted. Apparently, the car was removed from my account in the app. and then put back on - sorted! 

Hope this helps but the moral of the story for me is that if I can't sort it easily myself then I'm off to see the lovely helpful people at Listers Coventry. 

 

 

[Bluntswood]

Thank you. Off the back of this I am off to Lexus Gatwick!

[Weatherwax]

Hope they are as helpful at Gatwick as Lexus Coventry & the biccies are up to scratch!

 

[Bluntswood]

They  normally are! Fingers crossed!

[Forwhatitisworth]

On 3/14/2024 at 4:36 PM, Weatherwax said:

I installed update accepted T&Cs and everything seemed fine BUT a few days later I realised none of my trips were showing in the Lexus link+ app. Also no location of car as it just said location unavailable while car is switched on & in motion ??it was parked and locked on my drive!!!

There are posts about this update issue on the NX thread too. So after reading them I then realised there was no trip data in the app. as location service switched off in Info. & Security in car settings so switched it on accepted T&Cs and my journey was logged and car location worked again in app. BUT when I next used the car location services off again 😱 After a few times of switching it back on accepting T&Cs every time I started car in the forlorn hope that it might eventually sort itself out I rang dealership. (Didn't have these problems with a previous update sometime in 2023). Service tech. ran through things with me & I had to re.synch my account to the car. Everything seemed fine until car switched on again and back to the same scenario of location services being off 😡.

Fortunately I'm only 11 miles from the dealership &  I had some spare time this afternoon. So I sat having coffee and eating their biscuits while it was sorted. Apparently, the car was removed from my account in the app. and then put back on - sorted! 

Hope this helps but the moral of the story for me is that if I can't sort it easily myself then I'm off to see the lovely helpful people at Listers Coventry. 

 

 

Can you still see your trip history prior to this fix being applied?

[Weatherwax]

Hi Alan

After dealer fix it only recovered the trips when I had realised location services were disabled & I switched them on every I started car. So from mid Feb until mid March no trips recorded 🙄 which is understandable as that was when I didn't realise location services were disabled.

[Bluntswood]

TBH I don't normally use that function. Sorry

 

[Bluntswood]

Update - Lexus UK now acknowledge that this software update is faulty. They have referred it to Lexus Europe for solution. An early response use is promised.