Map update in 2023 UX

[Roger Bill]

Hi all, I've got a 2023 UX Takumi, with the latest large screen and multimedia system. When I try the map update option I get the message "Problem with map update. Please contact your dealer." The map is an older version than a friend's got in his UX. Mine is version 12-23-05|2022-09-5 his is 12-23-45|2023-03-5 Min is 2023 - 2024 Ver.1, didn't take a photo of this screen in my friend's. I have tried updating whilst ensuring the car is connected to our home WiFi.

Does anyone know if it's something I'm doing wrong, eg do I have to update the car software or is it something I really need the dealer to sort out?

Many thanks, Roger

[Tickedon]

I have the same issue and error in my NX - but a 2021 dated map! I use CarPlay so haven’t yet raised with dealer to fix… curious how you / others get on! 

[Roger Bill]

When my 2024 UX250h was in for an annual service last week, I asked for the map to be updated. Sadly the map wasn't updated and it still shows the message: "Problem with map update. Please contact your dealer." The Lexus "May 13, 2022 World Premiere of the New Lexus UX" document suggests the latest version of the multimedia system should allow over the air updates by customers:

May 13, 2022 World Premiere of the New Lexus "UX"

The OTA software update function enables software updates through wireless communication by DCM. In addition to improving multimedia display content and operability, this a lows the addition of new functions and improved 

Just wondered if anyone has had any better luck with this long running problem that seems to affect various Lexus models.?