Phone Messages

[Sherra]

Hi All

I have recently purchased a 2018 GS300h Premier and having the old chestnut of messages not being notified or read out. I believe this has been covered before but not having much luck in finding topic. Does anyone have any advice on how to solve or point me in the direction of topic. I have tried to follow the manual and the car receives calls fine.

Thanks in advance Paul

[KayCee]

Hi Paul

Im Sure you have googled it but here is a link of how to do it its for a Yank Veh but should give you good idea

 

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiH6dnzrL6EAxX6QEEAHSpKAIQQFnoECA0QAw&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DBK2iFRhkXmU&usg=AOvVaw24e7xGndnQBgVJ5Sc-FTSq&opi=89978449

[Sherra]

Thanks Robert I forgot to say I have an Android phone and all the tutorials I find through Google seem to be for apple devices. 

[Mr Vlad]

Hi Paul. How are the phone numbers displayed on your phone. i.e. do they start with a Zero or +44? If zero then you'll have to go through your phones numbers and replace the zero with +44. After that all messages will appear. 

It's unfortunate this has to be done but its the only way. I found this out a number of years back when I had the same issue with an is300h premiere. Took it to Lexus and a tech sorted it for me. He told me what needed to be done. 

[Sherra]

Thanks Vlad l will give it a try

[Sherra]

On 2/22/2024 at 12:02 PM, Mr Vlad said:

Hi Paul. How are the phone numbers displayed on your phone. i.e. do they start with a Zero or +44? If zero then you'll have to go through your phones numbers and replace the zero with +44. After that all messages will appear. 

It's unfortunate this has to be done but its the only way. I found this out a number of years back when I had the same issue with an is300h premiere. Took it to Lexus and a tech sorted it for me. He told me what needed to be done. 

No luck unfortunately but worth a try.

[Sherra]

Update or further info the car displays emails with no problem I have reduced the amount of text messages on the phone but to no avail. I am not close to a main dealer so its not easy to pop in. I get the message "unable to download message list" if that helps shed any light on problem. Could there be too many texts from previous owners stored but not deleted when their details were deleted?

[Sherra]

Just to further update no resolution yet.

[jordney]

Ive just brought 2018 ct200 and have the same issue, I can receive email and mms(picture) messages but can't receive normal text, dearship have no idea what's wrong