Profile Cannot be synced

Lisa 102 · January 28

My second question of the evening, picked up my new UX 300e on Friday UK have searched the internet and cannot resolve this issue although it seems widespread.

The phone I use is an Iphone I’ve also deleted and reinstalled the Lexus app.

On the screen in the car if I try to add my password as requested it won’t accept it.

If I press cancel the pop up comes back on after a few seconds.

Thanks in advance

Don C · January 29

No I couldn’t either so I called in Lexus Stockport. It’s just the settings but it’s a convoluted process.

Xez · January 29

Hi, I had the same issue with my car. The resolution was to uninstall the Lexus Link app and install the new Lexus Link + app. Apparently the older app is not supported. Hope this helps.

Lisa 102 · January 30

Hi, many thanks for both answers, I went to Lexus Bolton today and it all seemed ok after they reset it up, although it did come up with the message once.

Then today I’m back to where I was, my profiles connected but still pops up asking me same thing, this throws me out of the screen I was on at the time, like my sat nav.

I’d already installed Lexus Plus app as it’s a new car so first time using it.

If you google it there’s hundreds of people with this problem but no ones got a solution unfortunately.

Car goes back for a day on Thursday whilst they try to resolve everything so fingers crossed!! but def not holding my breath 🤪

Navnan2 · January 31

Hi Lisa, I had exactly the same problem on my UX, ended up changing my password to have no capitals on the Lexus app on my home computer then starting afresh in the car and it sorted it. Note that was on the pre-Lexus plus app. Worth a try?

Lisa 102 · January 31

Will definitely try that and get back to you - thank you

Ken R · February 3

On 1/31/2024 at 4:30 PM, Navnan2 said:

Hi Lisa, I had exactly the same problem on my UX, ended up changing my password to have no capitals on the Lexus app on my home computer then starting afresh in the car and it sorted it. Note that was on the pre-Lexus plus app. Worth a try?

That solution worked for me on my NX however every time I use the remote climate feature I need to reset.😭

Lisa 102 · February 4

Thank you so much everyone. I think it’s resolved now, I took to dealers and spent some time with the garage technician. Deleted Lexus plus off phone and deleted everything off car. Set up Lexus plus app with a simple password as others have mentioned only using @ as the symbol, no dashes £ signs etc just @ and I have used a capital letter too, then he reset the car. When connecting he did choose apple play for me and also added Lexus in Bluetooth. All going well past few days. He even set driver door to only open when I press unlock on key once (twice for rest of doors) as I didn’t want all 4 doors opening each time when I’m on my own and was unlocking. No idea how that’s done but I’m happy with that. One of the ongoing issues which they’re aware of is that if Lexus makes an announcement whilst you’re using apple play like a traffic announcement you can’t hear her voice even though it’s set to loud in the Lexus app. Hope everyone else gets these issues resolved ❤️

Don C · February 5

Mine is set up too but I must say, it fails to connect now and again for no apparent reason.

Bill Sharp · February 28

My NX 450h+ has just suffered the same issue today. I am told by dealer it is due to a Lexus software update and many cars are seeing the same problem. I shall take the car to the dealer tomorrow to attempt to rectify the issue.

Lisa 102 · February 28

Since the software update in the car last week my app on the phone no longer alerts me if if I’ve left doors unlocked and journeys are no longer recorded, was all working great for me until then!!

Bill Sharp · February 29

My NX 450h+ has just suffered the same issue today. I am told by dealer it is due to a Lexus software update and many cars are seeing the same problem. I shall take the car to the dealer tomorrow to attempt to rectify the issue.

Lisa 102 · February 29

25 minutes ago, Bill Sharp said:

My NX 450h+ has just suffered the same issue today. I am told by dealer it is due to a Lexus software update and many cars are seeing the same problem. I shall take the car to the dealer tomorrow to attempt to rectify the issue.

Hi Bill if you don’t have any joy take a look at how my dealer resolved it above, although this may not be relevant anymore as the latest software update in the car a few weeks ago seems to have caused a few different problems, one of which may be this.

Don C · March 3

Mine still has a mind of its own. Sometimes it connects and others I have to mess accepting or rejecting terms etc. it’s a clunky system, far from perfect.

Lisa 102 · March 3

Absolutely, I’ve got various ongoing issues with car software and the app!

MrB · March 9

All was working well untill 14 days ago when a meesage pop on the car screen stating that Profile cannot be linked. I have tried to sort it but have got no where . If I accept the message I get taken to a password screen unfortunately only once in a while can I enter capitals. I will be caontacting the dealer.

Lisa 102 · March 9

See my answer further up about deleting phone app and downloading and registering again with a different uncomplicated password and delete yourself from the car app and reinstall everything, that worked for me I’m using the Lexus plus app Lexus+

johdhm · March 21

Hi

Very useful thread.

A week ago I started getting the same 'Profile cannot be synced' message. Very frustrating. I nearly diverted to Lexus Hedge End, but the message covers the centre of the satnav screen and the satnav froze - so I couldn't find my way there! Aaargh!

I have tried deleting and reinstalling the Lexus Link + app, but to no avail. How can I change the password to a simpler one without upper case characters? Someone commented you can do this using the Lexus app on your home computer - where do I find this?

Many thanks

John M

Lisa 102 · March 21

If the car console is giving you an option to put the password in then you can do the following.

On Lexus plus app click on the person at the bottom of the app then sign out top right. I’ll attach a pic.

Log back into the app with your email or phone number (if you’ve added your phone number) then when you get to the next screen there’s an option to reset password at bottom rather than putting your old one in and try to set a new one, see if it will accept with no capitals, for example blue@15about if you have to set a capital then try using just 1 if it will allow.

Once you’ve set up your new password log in on the car console with that new password (that’s why I asked if it’s giving you the option in the car).

If that does not work then the more drastic option which is the one I did at the Lexus Garage (well they did it for me)

On the Lexus plus app instead of signing out as above, there’s an option to delete account on the same page as sign out at the bottom of page, delete account and delete app.

In settings in car remove your profile completely so it’s back to how it would be as a new car.

Download the app and start again with new password as above or resetting password on the password page.

Then set up your profile on the car from new.

On the Lexus plus app in security I have require authentication 12 hours (max) and always keep me logged in, pic attached.

johdhm · March 22

Hi Lisa

This is really helpful - many thanks.

I have changed my password to having no capitals, logged in in the car, and it seems to have sorted it, although I'll see what happens on a long drive.

Really grateful. Why Lexus couldn't tell us all in the first place, could have saved a lot of aggravation.

Lisa 102 · March 22

See my next answer as I’m putting another screen shot on

Lisa 102 · March 22

That’s great news, I’ll keep my fingers crossed for you. I’m just uploading the security setting pic again as the keep me signed in should be toggled to on

johdhm · August 25

I've started to get this error message again (Profile cannot be synced).

I thought the problem had gone away in March - see above thread. It pops up intermittently, and may be to do with mobile signal strength as I live in darkest Dorset. Really annoying as it blocks the satnav screen, and don't even think about entering the user name and password whilst driving!

Fortunately next week I have my first service at Lexus Exeter, so I hope they will sort it.

Lisa 102 · August 25

Sorry to hear that, mines been okay except for in March my trips summary on the app stopped recording trips I don’t want to delete the app again so I’ve just left it and there are threads on here about the same issue. I’ve also noticed after a few updates they seem to have fixed the regenerative brake warning which used to pop all the time, it now only seems to come up if you charge above 90 per cent, that was a right pain because it also beeped every time till it got below about 65 percent. But yes I agree blocking the sat nav screen is such a pain and you can definitely miss a turn off whilst you can’t see it, I don’t think it even lets you enter the password whilst driving so a passenger couldn’t help.

PhotoBob · September 27

Thank you Lisa. I reset the password to lower-case and numbers, plus one symbol. That seems to have worked for my new RX: I'll keep my fingers crossed that it stays fixed.