Lexus LBX 2024 pre order

[KoeNX]

Lexus Cambridge wanted to have a financial review for my NX 350h. I want to downsize to smaller version which LBX caught my attention. I did try to test drive at Lexus Ipswich but was fully booked for the weekend. Went back to Lexus Cambridge for the financial review and put a deposit £250 for Takumi Sonic Grey plus a free superguard coating. Funny enough they have mentioned the deposit will be refunded regardless if I cancel or proceed the order. ETA in April wouldn't hold my breath till is build in progress. I have check my order sheet, they have sneakily added essential protection pack for no reason. Always finding ways to charge things they didn't ask for.

[SH20]

Worst dealer I ever dealt with when I bought a pre owned ES300.    Just awful when I think of Lexus Leeds, Carlisle and Stoke who excelled at customer service.   Amongst other things Cambridge tried to argue that some pre existing front bumper damage was to be expected as it was a used car after all.     This a 2022 £32K retail sale.  After wiping the floor with them a reduction in the car's price was agreed. 

[Ste8270]

Hi, are you tracking that through the lexus link+ app? My wife ordered one on Friday and she would love to track its build but even my Lexus is saying no order details found. How long does it normally take to show?

[KoeNX]

15 hours ago, Ste8270 said:

Hi, are you tracking that through the lexus link+ app? My wife ordered one on Friday and she would love to track its build but even my Lexus is saying no order details found. How long does it normally take to show?

It did show on the day itself on the Lexus Link+ app. It should show up as long it matches the details. Is it purchased under your name or your wife?

[Ste8270]

It's under my wife's name and she has created a Lexus account using the same email etc used for the order, she got an email from Lexus UK thanking her for the order but still no tracking.

 

Time to chase the Salesman I think, thank you for getting back to me.

[KoeNX]

38 minutes ago, Ste8270 said:

It's under my wife's name and she has created a Lexus account using the same email etc used for the order, she got an email from Lexus UK thanking her for the order but still no tracking.

 

Time to chase the Salesman I think, thank you for getting back to me.

You could try customer relation cr@lexus.co.uk if you have no luck with your dealer, they are normally more helpful.  Hopefully they will sort it out. 

[Ste8270]

Sent them a quick email and they sorted it straight away, I have a happy wife now, thank you for you help.