SatNav

Noda · January 15

I own a 2023 Lexus 250h F Sport. Although I have used my SatNav quite often, I am experiencing a problem which prevents me from using the SatNav. Whenever I select a favourite or a new location and press 'Go' I keep getting the same message telling me that there are no routes available when obviously there are!

I tried using the SatNav as a Guest, but still the same response. I have also unpaired my Iphone and re-paired it again but still the same issue.

I would be grateful for any help on this one.

ColinBarber · January 15

Hi Noel, welcome to LOC 🙂

I assume you have the Lexus Link Pro nav system with the 12" screen? I thought that system, unlike the lower grade Lexus Link Connect one, holds map data locally so doesn't need cloud connectivity. Not sure what the solution is other than checking if there is an update or contacting your dealer to resolve the issue.

Noda · January 15

My screen is smaller than the 12" one and I use Lexus Link plus. Not sure if this helps!

ColinBarber · January 15

59 minutes ago, Noda said:

My screen is smaller than the 12" one and I use Lexus Link plus. Not sure if this helps!

Is your car an F Sport or an F Sport Design? If the latter with smaller screen then it sounds like you have a connectivity issue. Some people have recently complained about some of the Lexus services not working correctly, so possibly a backend issue rather than cellular connectivity. Worth contacting Lexus customer services directly or go through your dealer.

Noda · January 15

Thanks for your response. I did try using it as a guest so I know it cannot be an issue with my phone pairing, I will probably have to contact Lexus customer services.