Lexus Stoke and LS Collection 5*****

[SH20]

After my last collection at Lexus Cambridge this year, which was not pleasant, I was open minded as to what Stoke would be like, my 5th dealership collection to date.  A family owned business of long standing seems to be the key to a flawless experience. The salesman, Peter is on top of his game for sure and the multiple sheets of paper and documents he processed were processed very efficiently.  Even fitting a new Battery to the Key Card. He drove me round to their workshops after I had previously requested to see the car on a ramp so the ex mechanic in me could get a appreciation of the underside of the car and  so I could check for any issues or damage.  There were none.  Not sure most customers would ask for a favour like this but Stoke were happy to oblige after all the deal was done and there was nothing to hide.  

Once more the immaculate presented car was in the viewing/handover garage and he personally fitted my private plates on the car after arranging the V5 to be sent to me in my name ahead of collection on it's original number plate.  On the collection date this allowed him to lift my plate off the ES and move it immediately to the LS, all online.  Very slick.   

And so it continued with a very touching Japanese Tea Ceremony as part of the hand over.  He said he would ring me in a couple of days to check all was OK but then said I should expect a courier delivery of a gift from Lexus Stoke as a thank you for my business. He wouldn't say what it was but I'm guessing it will be tied to Japanese Culture or maybe not. 

So as another  Forum member said, who had a test drive in this LS while his RX was in for service,  Lexus Stoke are the best at what they do and treat customers like family.  James Pinkstone (Family member who owns the business)  came  across as I was leaving and expressed his thanks thus making the whole Lexus Stoke experience very very pleasant.   So much so the Service Plan Peter sorted out on the day thereby allowing me to choose where the LS is serviced will probably result in a trip back to Stoke for it's 7th year service.   The extra 2nd year Road Side Assist cover within the plan was a useful bonus too.    Peter also made sure the funds I had built up in my ES service plan were carried over to the LS plan as all Lexus Service Plans are now administered by EMAC Ltd.  He had thought of everything.   No wonder I was allocated a 2 hour slot for the handover and never once felt I was being rushed.   An old fashioned Service Book was produced at my request duly retro stamped for all the services Stoke carried out rather than a computer system holding all the car's service history.   Plenty of coffee and even minature Japanese green chocolate Kit Kat's to accompany the tea ceremony.    Great great day and what a car !!

 

 

 

 

[Bezzer]

Got to agree, visited earlier in the year when just checking out which would be next car in a few months time. Peter couldn't have been more helpful even though he knew we were not about to buy for a while. Unfortunately we ended up getting a UX from Coventry as Stoke didn't have what we were after at the time. Have revisited Stoke a couple of times since including a service. Peter recognised us after 3 months, answered any questions we had and gave some good advice which he didn't have to as it avoided them making a sale of something we were thinking about.

Service department excellent as well. Very helpful staff and unlike some dealers I've read about on here you can have a courtesy car, have car picked from home or taken to town and collected later. 

[SH20]

Peter rang me today to check the car was all ok after the 150 mile trip back home yesterday.  He remembered you Mick when I mentioned a Forum member had commented on my own experience with him and Lexus Stoke of course.  Noted that you went back to Stoke for service which says a lot about the confidence you have in them.

[jpjsavage]

Fantastic news! Enjoy the new LS500 for many years to come. 

[DavidCM]

Now that is how it should be done.How refreshing to hear of good service.We are all too quick to criticise and complain (often with good reason). Good service should be applauded.