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Tailgate stuts

Nina Garratt

By Nina Garratt
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Nina Garratt Newbie

Nina Garratt

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Hi, 2018 nx tailgate makes an horrendous noise when closing. Just been for service

asked then to check it out. Told needs new struts @ £2211.40 which I think is a bit excessive.

My question is should it not be done under warranty

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rayaans Grand Master

rayaans

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1 hour ago, Nina Garratt said:

Hi, 2018 nx tailgate makes an horrendous noise when closing. Just been for service

asked then to check it out. Told needs new struts @ £2211.40 which I think is a bit excessive.

My question is should it not be done under warranty

As above should be covered. 

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Sandy__Lexus Apprentice

Sandy__Lexus

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My 2019 UX had the same issue regarding a noisy hatch strut. 

I mentioned it when I had the car serviced at Lexus Glasgow a month ago. After examining the car they agreed the faulty strut would be replaced under the Relax Warranty this was carried out yesterday.

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